At Grainger, We Keep the World Working by serving more than 4.6 million customers worldwide with maintenance, repair and operating (MRO) products and value-added solutions delivered through innovative technology and deep customer expertise. Known for its commitment to service and purpose-driven culture, the Company reported 2025 revenue of $17.9 billion. The base salary for this role ranges between $ 76,880 - $ 105,710, with eligibility for an incentive target of 5% which is contingent upon achieving both individual and company performance objectives.

The pay range above is not a guarantee of compensation but reflects the potential total compensation for this role at the time of this posting based on the assigned job grade. This job posting is for an existing vacancy. Reporting to the Market Manager, the Operations Manager, ICS will work at the Customer Facility providing day-to-day strategic leadership in building a high performing, engaged team who delivers service excellence, profitable sales growth, continuous improvement, to support Grainger Canada’s customer, and the contractors on site.

This is a fly-in/fly-out (FIFO) position out of Edmonton, AB supporting our mining client on site in Hope Bay, Nunavut. The successful candidate will work a 14 days on / 14 days off schedule, with camp accommodations provided during the work rotation. All travel to and from the site is arranged and covered by the company.

While on site, you will reside in a fully serviced camp environment. Supervise and lead the frontline SSR’s in day-to-day operations to drive an exceptional customer experience Supervise and manage team, including recruiting, training, motivating, and conducting the performance excellence program Work with the SSR team with the preparation of customer quotes, contracts,



and advise on pricing strategies Ensure compliance to the EHS plans and policies at site Ensure Team Member training is completed as per customer and Grainger requirements and the training records are retained/up to date and documented on the Training Matrix Ensure incidents are reported as per the customer onsite process Ensure team members are abiding by the best practices including housekeeping practices, inspections, completing FLHA’s - supervisors/managers are reviewing and signing off on the FLHA’s and records are retained at locations as per the company record retention schedule. Ensure customer and Grainger EHS policies, procedures and guidelines, notices and bulletins are communicated and practiced/followed by all team members Business Leadership Participate in cadence of virtual and in-person meetings with customer business units to manage overall performance of the program Work directly with customer on requirements within respective area (IE product additions to tool cribs/stores, New vending/VMI opportunities) Engage Market and Program Manager for support on larger initiatives with customer Work with GCAN Manufacturer Partners to coordinate tool crib visits with intentions of providing hands on product knowledge and training sessions with frontline team Assist / guide new business installations from project management perspective Liaise with national scanning and build center teams Implement KeepStock solutions and provide ongoing support for customers and SSRs Work with Branch Manager Onsite Operations to observe all aspects of the customer’s operations looking for opportunities to right-size solutions and improve ROI May participate in Continuous Improvement (CI) Team meetings and CI on-site initiatives as required Answer customer concerns with pricing, procurement, delivery, and product promoting Private Brands, NTS and eCommerce channels whenever possible Promote Company products and services to customers and provide substitutions where required Support Branch Manager in leading the 5S process to clean and optimize the branch.





Prepare reports on an as needed basis to provide information to Branch Manager and provide management communication through Daily Service Meetings Completion of post-secondary education, preferably in business management or equivalent work experience Knowledge of industrial and/or safety products is preferred Proven experience of effective coaching, team building, recruitment, training and development of a team, coupled with a hands-on management approach Strong leadership qualities with good communication, customer service, and interpersonal skills Proven skills in time management and ability to priorities tasks within a fast-paced setting Proficient computer skills and aptitude Understanding of local customer and market dynamics and requirements would be considered an asset This role may require you to attend customers’ sites and adhere to safety requirements in accordance with applicable health and safety legislation, as it relates to wearing personal protective equipment (PPE) on certain customer sites. Details of these requirements will be provided during the recruitment process. Some customers may have alcohol and drug screening policies for on-site contractors and vendors.

You may be required to submit to such customer screening procedures as and when requested as a condition of being permitted on such sites. Medical, dental, vision and prescription drug coverage Paid time off (PTO) and up to 12 company holidays per year (dependent on home province) Life insurance coverage, including spousal and dependent life insurance.

Employee Family Assistance

Program to help team members with physical, emotional, mental, financial and other concerns Registered Retirement Savings Plan & Defined Contribution Pension Plan to help you save for your financial future We encourage you to apply even if your experience doesn't perfectly match this job post as you may still be the right candidate for this role or others. All qualified applicants are considered for employment without regard to race, religion, sex, sexual orientation, gender identity, national origin, age, or disability.

📌 Operations Manager, Integrated Customer Solutions (Fly in/Fly out - 14/14) (Edmonton)
🏢 Grainger
📍 Edmonton