Step into a pivotal role at Docebo as a Support Operations Specialist, enhancing customer experiences through data and AI integration. Utilize your analytical skills to streamline operations and deliver outstanding service. As part of a forward-thinking support team, your focus will be on achieving operational excellence.

You will manage support platforms and workflows while employing a detailed understanding of AI functionalities to ensure seamless customer service. Bridging gaps between teams will be essential to maintain operational harmony. Key Responsibilities:

- Administer and optimize core support initiatives
- Analyze data trends to recommend improvements
- Forecast workforce needs to meet service goals
- Monitor support queues and adjust schedules
- Collaborate with IT to enhance platform functionality Requirements:
- 2+ years as a data analyst in customer support
- Forward-thinking and detail-oriented
- Expert in translating data into actionable insights
- Proven ability to manage multiple systems
- Experience with platforms like Zendesk and WFM Your analytical proficiency will support Docebo's mission to create a revolutionary learning setting.

📌 Operations Specialist in Customer Support (Toronto)
🏢 Docebo-1
📍 Toronto