Job Title: Operations Support Clerk Reporting To: Branch Manager, Hammond Plumbing and heating Home and Commercial ServicesDepartment: Hammond-Field Administration

Location: Hammond - Cambridge

Rate of Pay: $26.49 - As per collective agreement

File number: 3643

Hours of Work: 40 hours per week: Monday to Friday: 8:00 a.m. – 4:30 p.m.Responsibilities: Support cross functional teams and drive resolutions on deficient plumbing contracts in a timely manner Processing of miscellaneous credits and debits in GERS as request by the field Provide a regular interface with WNS to support corrections in a timely manner

Process CRM’s to correct input errors

Balancing of Cash draws of previous days activities for both Service and Install transactions on a daily basis In charge of HVAC and plumbing order entry and finalization including Serial Number input, credit card processing and task information entry once the deficient contracts issues have been corrected Responsible for running of MASF on service transaction Invoicing of service work, collecting po’s from customers processing payments

Ensure filing of all Install and Service paperwork and backflows in a timely manner

Providing retrieval of documents from Iron Mountain upon request Investigating sub contractor transactions to determine if claw backs are required on a daily basis Processing of sub contractor payment, for both service and install subs

Processing of queue cases to resolve customer escalations in a timely manner

Assisting with contractor payment reconciliation

Processing of paperwork associated to any service call, backflow, rental or purchased products.





Processing of all manual subcontractor paperwork in Clarify Account for the review and processing of errors as defined within the existing suite of error reports Drafting of collections and NSF Cheque letters upon request and collections as needed

Inbound and outbound handling of Customer calls, and assisting with dispatching

Act as a courteous and friendly central point of contact for both internal and external customers.

Reconciling the bank deposit against sales and field invoices, deposits and payments

Responsible for prepping daily bank deposits, filing of paperwork

Faxing of Red tags and Homecare Checklist in a timely manner

Ability to effectively resolve customer complaints to the satisfaction of both customer and the company Pulling of paperwork to resolve a customer request for documentation within the outlined service level Ability to provide reporting and data analysis as requested by management

Undertake special projects and assignments as assigned

Achieve defined productivity and performance measures on a consistent basis

All other duties as assigned Qualifications: Working knowledge of GERS A/R processing and interaction with external account partners (ie.GENPAC)

Customer focused with excellent interpersonal skill

Ability to effectively use IFS, GERS, Clarify & MS Office software programs Ability to concurrently use various computer information packages in conjunction with telephone / wireless radio communication devices Must be capable of working well under pressure and understanding various business processes in relation to different products and services offered

Must be extremely versatile to handle the different scenarios that can arise in dealing with customer billing issues and make the appropriate decisions accordingly

Ability to maintain focus and work in a fast-paced, pressure filled team environment

Proven decision-making skills Strong organizational skills Capable of doing financial analysis to rectify variances Grade 12 education

Post secondary education is preferred This position applies to UNIFOR Local 975.

📌 Operations Support Clerk (Cambridge)
🏢 ENERCARE
📍 Cambridge