Salary Range

The salary range for this position is CAD $29.24 - $29.24 / hour

Detailed Overview

Operates a centralized phone system for receiving and forwarding calls and/or information utilizing contact centre technology, public address and associated communications equipment, in accordance with departmental policies and procedures; monitors various alarms and follows established procedures in emergency situations.

Responsibilities

- Operates a centralized phone system and a computer terminal to answer and/or transfer internal and external calls to appropriate departments, physicians, and staff; responds to inquiries for information such as patient room numbers and visiting hours.

- Responds to calls such as complaints, emergency, non-emergency and public inquiries by prioritizing and evaluating incoming calls; inquires for additional information from the caller to determine appropriate communication protocol/procedures.

- Operates the public address system and other paging systems/or cell phones to contact physicians and staff members, and to contact appropriate on-call doctors or other personnel,



according to established procedures.

- Monitors various alarms and follows established procedures in emergency situations; ensures that all calls, requests and/or messages are logged, documented and filed according to authorized procedures.

- Provides directions to patients and the public regarding the location of various departments and services within the facility; provides after hours on-call support to various departments.

- Performs other related duties as assigned.

Qualifications

Education and Experience

Grade 12 and one (1) year recent related experience or an equivalent combination of education, training and experience.

Skills and Abilities

- Ability to keyboard 35 wpm

- Ability to communicate effectively both verbally and in writing

- Ability to deal with others effectively

- Physical ability to carry out the duties of the position

- Ability to organize work

- Ability to operate related equipment.

📌 Operator, Centralized Contact Centre (Chilliwack)
🏢 Fraser Health
📍 Chilliwack