IT Systems & Services (ITSS) invites applications for two (2) Client Solutions Technician roles. Working as a member of a dedicated team supporting the UPEI Faculty of Medicine and Health Sciences Centre, the successful candidate(s) will collaborate closely with ITSS colleagues in delivering high‑quality, customer‑focused IT services to the campus community.

RESPONSIBILITIES:

Support the use of computer hardware/software, enterprise IT systems and audio-visual systems by members of the University community, including such activities as:

- Providing excellent customer service as a member our IT service desk
- Providing assistance with the use of a wide variety of computer and network- based software, hardware, and services in-person, remotely, telephone, e-mail and collaboration tools through our Service Desk
- Diagnosing and correcting a wide variety of software, hardware, and network problems
- Triaging requests and assigning work orders/tickets to the appropriate technical support person(s)
- Documenting work performed using established departmental methods
- Demonstrating excellent customer service skills through active listening skills and leading by serving
- Recommending appropriate IT solutions to stakeholders as needed including classroom/conference room audio visual and multimedia solutions
- Installing and configuring new or replacement desktop computers, mobile devices, audio/ visual systems, and components using established departmental standards including imaging and configuration tools
- Installing, configuring, and supporting recent technologies in areas such as web conferencing, distance learning environments, teaching supports, and new administrative and academic systems
- Installing and configuring endpoint computer software using established departmental standards
- Other duties as assigned

QUALIFICATIONS:





- A post-secondary degree or a minimum of a two-year College diploma in an IT related field along with two year’s work experience in a client support role or an equivalent combination of education and related work experience is required
- Experience as a member of an IT helpdesk/service desk
- Experience supporting enterprise IT systems in a large-scale environment
- Experience with the installation, configuration, and use of the latest computer hardware, peripherals, audio/visual technologies and converging technologies
- Experience supporting all current versions of Microsoft Windows, Apple macOS, iOS, ChromeOS and Android operating systems
- Experience supporting Windows and Apple operating systems via Microsoft Intune and/or another MDM solution would be considered an asset
- Experience supporting local area network equipment and TCP/IP protocols

- Internet technologies and standards
- Experience supporting a Microsoft Active Directory and Microsoft 365 setting
- Experience with the installation, configuration, and use of microcomputer software including Microsoft Office, and other desktop applications
- Experience with the identification and removal of malicious software
- Experience with supporting web-video conferencing technologies, including Microsoft Teams
- Experience supporting distance learning technologies Experience with various classroom teaching technologies such Moodle and other LMS systems, desktop or cloud presentation software and remote presentation solutions




- A strong commitment to excellent client service is a fundamental requirement for this position
- Strong communication skills, both oral and written
- A commitment to continuous, self-directed learning is required

Knowledge in the following areas:

- Experience supporting all current versions of Microsoft Windows, Apple macOS, iOS, ChromeOS and Android operating systems
- Microsoft Windows Server with Active Directory and related software services (e.g. User account management, group policy management, file and print sharing, etc.)
- Experience in backing up both physical and virtual server environments (experience with Veeam would be considered an asset)

The following would be considered beneficial:

- Experience managing a wide variety of endpoint devices using central configuration management tooling & infrastructure such as Microsoft Active Directory, Microsoft Endpoint Configuration Manager, Microsoft Intune, Apple School Business Manager, Jamf
- Experience in the configuration and management of Microsoft’s M365 Cloud based services
- One or more relevant industry certifications: e.g. Microsoft (MSCE), Cisco (CCNA), Linux (LPI), Project Management (PMI)
- Experience managing virtualized environments (VMWare, Hyper-V, Azure, AWS etc.)
- Aptitudes for problem solving, system design, and programming
- An ability to work independently as well as within a team
- A desire to continuously learn, to be continually challenged, and have an innovative approach to providing solutions and opportunities to clients
- Strong documentation skills
- Proven analytical and creative problem-solving abilities
- A strong commitment to excellent client service and teamwork is a fundamental requirement for this position, along with very strong communication skills, both oral and written

📌 PA Level 6 - Client Solutions Technician - Information Technology Systems and Services (Charlottetown)
🏢 University of Prince Edward Island
📍 Charlottetown