Position Overview

We are seeking a friendly, organized, and proactive individual to join our team as a Receptionist & Physiotherapy Assistant. This hybrid role combines front desk administration with clinical support responsibilities, helping ensure a seamless patient experience from check-in through treatment.

The ideal candidate is personable, detail-oriented, tech-savvy, and comfortable working in a fast-paced healthcare environment.

Key Responsibilities

Reception & Administrative Duties

- Greet patients and visitors warmly and professionally
- Answer phone calls, emails, and online inquiries
- Schedule, reschedule, and confirm appointments
- Process patient registrations and update electronic health records
- Verify insurance information and assist with direct billing inquiries
- Collect payments and issue receipts
- Monitor and respond to clinic voicemails and emails
- Maintain patient confidentiality and comply with privacy regulations
- Support day-to-day administrative and operational tasks

Physiotherapy Assistant Duties

- Prepare treatment rooms between patients
- Clean and sanitize treatment areas and equipment




- Set up exercise and rehabilitation equipment as directed by clinicians
- Guide patients through prescribed exercises under therapist supervision
- Assist with patient flow and ensure treatment areas remain organized
- Inventory and restock treatment supplies
- Support therapists with administrative aspects of patient care

QualificationsRequired

- High school diploma or equivalent
- Excellent communication and customer service skills
- Strong organizational and multitasking abilities
- Comfortable using computers and scheduling software
- Ability to work independently and as part of a team
- Ability to lift and move light equipment when required

Preferred

- Experience in a healthcare, physiotherapy, chiropractic, or rehabilitation setting
- Experience with Clinicmaster or other clinic management software
- Knowledge of insurance billing and direct billing processes
- Kinesiology, Health Sciences, Physiotherapy Assistant, or Medical Office Administration education is considered an asset

Pay: $18.00 per hour

Benefits

- Flexible schedule
- In office parking

Work Location: In person

📌 Physiotherapy Assistant/ Receptionist - Part-time (London)
🏢 Hope 2 Health Physiotherapy
📍 London