Lead a successful team at StackAdapt as the Manager of Client Success, focusing on strategic client advisory and service excellence from a remote-first setting. Optimize client retention and growth through effective onboarding and automation initiatives.As Manager of Client Success, you will guide a team of Client Success Managers dedicated to delivering exceptional service to StackAdapt clients. Your leadership will drive client retention and growth while developing onboarding programs and fostering collaboration.
This role demands strong problem-solving and communication skills coupled with operational improvements expertise to generate value for clients.Key Responsibilities:Lead Client Success team toward retention and growth targetsDevelop and implement client onboarding programsAdvise clients strategically about platform usageDrive automation to enhance service efficiencyTrack and analyze client success metricsRequirements:3+ years managing client-facing teamsExtensive media and programmatic knowledgeStrong leadership and mentorship abilitiesExcellent communication and problem-solving skillsExperience in strategic planning and operational improvementsElevate client service and operational success while building a thriving team culture at StackAdapt, prioritizing growth and efficiency.#J-18808-Ljbffr