Join Canadian Blood Services as a Lead Client Support Analyst in a hybrid role. Provide exceptional technical support while leading a team of Client Analysts across Canada.In this temporary, full-time position, you'll be pivotal in managing IT infrastructure support. Your leadership will guide a team responsible for resolving critical incidents and providing first, second, and third-level support. By leveraging your people skills, you will mentor and coach team members to enhance their technical capabilities and improve service delivery during high-impact situations.Key Responsibilities:- Lead Client Analysts in delivering technical support- Coordinate team responses during critical incidents- Act as escalation point for systems support- Monitor and report on Service Desk metrics- Manage incidents and ensure timely resolutionsRequirements:- Post-secondary education in relevant discipline- 4-5 years of technical support experience- 2 years of leadership experience related to IT- Proficiency with ITSM and service desk tools- Solid communication and customer service skillsElevate technical support operations through leadership and collaboration at Canadian Blood Services.#J-18808-Ljbffr

📌 Client Support Analyst - Ftc - $77,500 - $91,000 A Year (Winnipeg)
🏢 Canadian Blood Services
📍 Winnipeg