Become a Product Operations Analyst at exacare ai, a role focused on translating technical insights into customer support solutions. Drive frontline product assistance while developing tools and documentation to enhance product use. This customer-facing role requires significant expertise in the exacare platform.

Ideal candidates will have strong analytical skills and technical curiosity, serving as a connection point between BizOps and Product teams. Your contributions will significantly enhance how teams and customers utilize the product. Key Responsibilities:

- Manage frontline customer product support coverage during shifts
- Troubleshoot and coordinate resolution of customer product issues
- Identify recurring issues to drive product improvements




- Develop and maintain self-service resources and guides
- Enable internal team training sessions for product understanding Requirements:
- 1+ years in Product Operations or related customer-facing role
- Excellent written communication and attention to detail
- Robust emotional intelligence and customer maturity
- Proven technical aptitude with complex products
- Ability to analyze data and identify trends Leverage your expertise to enhance customer experiences and product understanding at exacare ai.

📌 Product Operations Analyst at exacare ai (Toronto)
🏢 ExaCare
📍 Toronto