Our client is a growing insurance organization looking for a Commercial Lines Account Manager to join their newly established Brokerage Services team.

This is a highly service-focused Commercial Lines position supporting a specialty portfolio within the higher-education sector. The successful candidate will work with complex, multi-line commercial programs and play an important role in delivering high-quality service and maintaining strong client relationships.

Key Responsibilities

- Manage and service commercial insurance accounts within a specialty program portfolio
- Handle day-to-day client requests and account management activities
- Process certificates of insurance, invoices, liability cards, charge requests, and other policy documentation
- Manage account administration independently from start to finish
- Support complex, multi-line commercial insurance programs
- Communicate directly with clients and internal stakeholders through phone and virtual meetings
- Maintain accurate account information and documentation
- Support strong client retention through responsive and high-quality service
- Collaborate with the broader Brokerage Services team to ensure seamless client service

What We’re Looking For

- 5+ years commercial lines account managing insurance experience
- Active RIBO license
- Experience servicing complex commercial accounts and multi-line programs
- Strong understanding of commercial insurance processes and documentation
- Excellent client service and communication skills
- Highly organized with strong attention to detail
- Comfortable managing administrative responsibilities independently
- Ability to work effectively in a newly established and growing team
- Comfortable with a hands-on, service-oriented role




- Willingness to obtain the necessary licensing to service business across Canada

Licensing & Professional Development

The organization will support and pay for the licensing required for the successful candidate to service business across all Canadian provinces and territories. Additional education and licensing support may also be available through the company’s reimbursement program.

Compensation & Benefits

- Competitive salary, based on experience (expected salary range is $95,000 – $115,000 per annum, commensurate with experience)
- Comprehensive benefits package
- Retirement savings / pension program
- Health and wellness perks
- Paid vacation and additional time off
- Professional development and education support
- Additional employee perks and allowances

Work Environment

The position is based out of Burlington, ON and follows a mandatory hybrid schedule of:

- 3 days in-office / 2 days work-from-home

Ideal Candidate

- Hands-on account servicing
- Complex commercial insurance programs
- Building strong client relationships
- Working collaboratively within a growing team
- Taking ownership of account administration
- Providing exceptional client service rather than focusing primarily on sales

This is an excellent opportunity for someone looking to join a growing organization with a specialty commercial portfolio, strong benefits, national growth plans, and significant responsibility within a newly established brokerage-services team.

We believe diverse teams build stronger companies, and we welcome applicants from all backgrounds, experiences, and perspectives.

Accommodation is available upon request throughout all stages of the recruitment process.

To be considered, applicants must be legally entitled to work in Canada, including holding any required permits.

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📌 Commercial Account Manager, Insurance Brokering Services (Burlington)
🏢 David Aplin Recruiting
📍 Burlington