About the role

Uride is hiring a Regional Operations Manager to oversee operations across our cities in Atlantic Canada and Ontario. You’ll focus on maintaining consistent marketplace performance, optimising the balance between supply and demand, and ensuring a reliable rider and driver experience across existing cities. This role is execution-driven, with a strong emphasis on operational discipline, reporting, and continuous improvement.

Salary range - CAD120,000-130,000 plus benefits and bonus

What you'll do

- Own the P&L; and day-to-day operational performance across Atlantic markets, ensuring stability, reliability, and service quality
- Be the face of Uride in the local communities that you oversee for drivers, riders, municipalities and partners
- Monitor and manage key marketplace metrics such as ride volume, fulfilment rate, cancellations, and driver utilisation
- Maintain a healthy supply-demand balance through ongoing driver engagement, retention, and performance management
- Proactively identify inefficiencies and implement process improvements to optimise performance
- Partner with Customer Support to manage escalations and improve rider and driver satisfaction
- Work with Marketing to support ongoing campaigns and demand consistency




- Ensure adherence to company policies, service standards, and regional regulatory requirements
- Conduct regular market reviews and provide clear, data-backed recommendations to leadership
- Travel within the region as needed to support operations and maintain local visibility

Qualifications

- 5–7 years of experience in operations, ideally within a marketplace, ride-sharing, logistics, or transportation environment
- Strong experience in business operations reporting and performance tracking
- Advanced proficiency in MS Office, especially Excel (data analysis, reporting, dashboards)
- Proven ability to manage ongoing operations across multiple locations or business units
- Strong analytical and problem-solving skills with a data-driven mindset
- Excellent communication and stakeholder management skills
- Ability to work independently in a remote, fast-paced workplace
- Valid driver’s licence and willingness to travel within Atlantic Canada & Ontario

Nice to have

- Experience in ride-sharing platforms or ground passenger transportation
- Experience managing driver or field-based workforces
- Exposure to regulatory or compliance requirements in transportation

📌 Regional Operations Manager - Ontario & Atlantic Canada
🏢 Uride
📍 Canada