Purolator is Canada’s leading integrated freight, package, and logistics provider with over 60 years of experience.
Description The Manager, Service Intelligence serves as a bridge between data and decision-making across Purolator’s network. Working closely with Operations leaders and cross‑functional partners, this role delivers actionable insights, performance reporting, scorecards, analytics, and operational intelligence that improve service performance, enhance operational visibility, and support strategic business initiatives.
Responsibilities Deliver reporting, scorecards, dashboards, and advanced analysis to monitor service performance, identify risks and trends, and support operational decision‑making.
Conduct trade lane, network, customer, and stakeholder analyses to uncover improvement opportunities and provide data‑driven recommendations that balance cost, service, and operational efficiency.
Lead or support the design, enhancement, deployment, and adoption of Power BI dashboards, analytics solutions, automation, and operational intelligence tools.
Partner with Operations and cross‑functional teams to prioritize initiatives, solve complex business problems, and drive service quality, performance, and customer experience improvements.
Translate business needs into actionable analytical solutions, ensuring outputs are accurate, scalable, relevant, and adopted by stakeholders.
Communicate performance insights, risks, recommendations, and executive‑ready storytelling to senior leaders and key stakeholders.
Support peak planning, operational readiness, performance visibility, risk monitoring, and reporting governance across the network.
Build strong cross‑functional partnerships to drive alignment, influence outcomes, and support successful delivery of business initiatives.
Lead, coach,



and develop team members through performance management, feedback, career development, and capability building in analytics, operational intelligence, automation, and stakeholder engagement.
Education Bachelor’s degree in Business, Engineering, Mathematics, Statistics, Data Analytics, Operations Research, or a related discipline.
Experience 5+ years of experience in analytics, business intelligence, operational performance, or continuous improvement.
Experience supporting senior leaders and cross‑functional initiatives.
Skills & Competencies Strong analytical, problem‑solving, and critical‑thinking skills.
Ability to transform data into clear insights, recommendations, and compelling business stories.
Advanced data visualization skills, including dashboards, charts, and graphical reporting for various stakeholder audiences.
Strong communication, presentation, stakeholder management, and leadership capabilities.
Ability to manage multiple priorities in a fast‑paced environment.
Technical Skills Advanced experience developing dashboards, scorecards, scenario modelling, automated reporting, and business intelligence solutions.
Experience with Python, SQL, automation technologies, data visualization, and large complex operational datasets.
Advanced proficiency in Power BI, Excel, and PowerPoint.
Knowledge of KPI governance, performance measurement, and operational reporting best practices.
Language Requirement Proficiency in English is required for this position.
Location 530 – Corporate
Working Conditions Office Environment
Reports to Senior Manager Service Excellence
Purolator is an equal chance employer committed to diversity and inclusion. We welcome all qualified applicants and provide accommodations during the recruitment process upon request.

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📌 Manager Service Intelligence (Ontario)
🏢 Purolator
📍 Ontario