Become a Technical Support Analyst at Mackenzie Health, providing first-level IT support across multiple healthcare sites. Focus on problem-solving and customer service excellence.
In this in office role, you will serve as the primary contact for all user support needs, troubleshooting various technical issues related to end-user computing environments. A customer-centric approach and effective communication are crucial as you assist users remotely and onsite. The role requires availability for rotational on-call duties to maintain high service standards across shifts.
Key Responsibilities:
• Address IT issues through phone and ticket submissions
• Provide onsite support for unresolved technical problems
• Document all support activities in ServiceNow
• Prioritize and resolve support tickets following SLAs
• Engage with IT teams for complex issue resolution
Requirements:
• Diploma in Information Technology or equivalent experience
• Minimum 1-2 years in Service Desk operations
• Proficient with Windows 10 and VMware support
• Valid Ontario Driver’s License and vehicle access
• Capability to work flexible hours and support on-call
Leverage your expertise to provide outstanding technical support and enhance user satisfaction at Mackenzie Health.
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📌 Technical Support Analyst at Mackenzie Health (Ontario)
🏢 Mackenzie Health
📍 Ontario
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