Location: Vancouver, BC (in person in Mt Pleasant)

About the Role
We are looking for a process-oriented leader with technical understanding to help us scale the production of our proprietary IoT product Smart Return Bin to go from 50 units deployed in 24 months to over 200 in 12 months. The Hardware Production Lead owns the full lifecycle of Reusables' hardware products - from supplier relationships and component sourcing through to manufacturing, testing, shipping, and ongoing reliability.

This role's contribution to Delivery is reliability. You are accountable for the development and delivery of hardware products, measured against incidents: preventing them through rigorous testing and process, and reducing them through continuous product improvement.

This is a technical and operational leadership role that requires both hands-on hardware expertise and the ability to build and develop a team. You are responsible for making sure the hardware works, the team is equipped to deliver, and the supply chain can support growth. You bring a genuine passion for hardware and the discipline to build repeatable, scalable systems around it.

This is not a heads-down role. You'll be working closely with internal teams and external partners - suppliers, contractors, and consultants - so strong communication and relationship management matter as much as technical depth.

What You'll Do
Manufacturing, Testing, and Quality

Oversee hardware manufacturing and assembly processes

Define and own testing protocols for reliability and usability across all hardware products

Establish and uphold quality standards

Ensure documentation for all hardware is thorough, accurate, and kept up to date

Analyze feedback and incident data to drive documentation and product improvements

Team Leadership and Development

Lead, mentor, and develop the Hardware Production team

Set clear expectations and support team members in building capability over time

Build a team culture grounded in quality, accountability, and continuous improvement

Manage workload and capacity across the hardware team to support delivery timelines

Hardware Roadmap and Strategy

Own and maintain the hardware product roadmap in partnership with the Product Lead





Identify and prioritize improvements to existing hardware products based on field data, incident patterns, and user feedback

Conduct market research on components and configurations to keep the hardware offering current and competitive

Translate roadmap priorities into clear delivery plans for the team

Supplier and Supply Chain Management

Own all strategy for procuring, re-evaluating, and off-boarding supplier relationships

Establish and maintain a reliable supply chain that can scale with customer growth

Stay ahead of the supplier landscape, knowing when to re-evaluate on quality, cost, or sourcing reliability so issues can be anticipated before they arise

Coordinate with an external customs broker and duty/tariff consultant to stay ahead of the changing tariff landscape

Research and Development

Identify and lead small R&D; cycles with the goal of improving component durability or cost optimization

Build relationships with external contractors and hand off to Hardware Technician(s) for ongoing management

Keep hardware projects in scope, on time, and within budget

Cross-Functional Collaboration

Work with Sales and CS to ensure hardware timelines and customer needs are understood and met

Anticipate likely hardware-related issues for CS and AM to support their pre-launch quality assessments (e.g. ergonomics of equipment placement, new climates and environments such as outdoor or humid settings, unique campus conditions like brown-outs or poor WiFi)

Collect insights from CS and AM on field issues to inform product improvement and R&D; priorities

Partner with the Product Lead on roadmap prioritization and cross-functional delivery planning

Collaborate with internal and external IP experts to ensure IP standards are upheld, infringement risks are avoided, and IP value is maximized

Hands-on hardware experience spanning focused on production - you've taken products through development as well as manufacturing,



assembly, and shipping (we're not looking for someone who has only overseen production, or only done R&D;)

Proven ability to manage a hardware product through its full build-and-ship lifecycle

Experience managing supplier and supply chain relationships, including sourcing, procurement, and re-evaluation

Track record of building repeatable, scalable processes so quality doesn't depend on any one person

Robust testing, quality assurance, and reliability discipline

Experience leading or developing a team, with a focus on building others' capability rather than doing it all yourself

Excellent communication and relationship management skills - this is a people-facing role with significant external stakeholder contact

Strong documentation habits and attention to detail

Based in or able to work in person in Vancouver, BC (this is a local, in-person role)

Nice to Haves

Familiarity with customs, duties, and tariffs for imported components

Experience working with IP considerations (patents, infringement risk, IP strategy)

Exposure to field-deployed hardware operating in variable real-world environments (outdoor, humid, unstable power or connectivity)

Experience owning or contributing to a hardware product roadmap

Background in a growth-stage company where systems are still being built

What Good Looks Like

Knows the hardware inside and out, and stays curious about how to make it better

Builds systems and processes so quality doesn't depend on any one person, including themselves

Treats incidents as data - every failure is an input into something that gets fixed or improved

Develops their team rather than doing it all themselves; success means the team can deliver without the lead being in every detail

Keeps the supply chain ahead of demand, not chasing it

Communicates proactively with Sales, CS, and Product when hardware timelines or constraints will affect customers

Maintains documentation like it matters, because when something breaks at 2am, it does

Compensation

Salary: $90,000-115,000 CAD plus stock options

Health & dental benefits

Outdoor prolink membership for discounted outdoor gear

Unlimited vacation policy

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📌 Hardware Production Lead (British Columbia)
🏢 Reusables
📍 British Columbia