Role Overview
Services within Mastercard is responsible for acquiring, engaging, and retaining customers by managing fraud and risk, enhancing cybersecurity, and improving the digital payments experience. We provide value-added services and leverage expertise, data-driven insights, and execution. Mastercard Identity, within the Security Solutions organization, leads the development of products and services that enable global commerce, power financial inclusion, prevent crime, and make some of the most seamless experiences possible. This role within the team will be focused on the area of Agentic Trust. Agentic Trust is fundamentally a partnership-driven model, where our ability to define core capabilities and orchestrate the right ecosystem of partners (e.g., merchants, CDNs, acquirers, issuers, and KYC providers) is critical to success. Our hub-and-spoke approach requires not only identifying and onboarding the right partners but also actively managing a growing portfolio of Proof of Concepts (POCs) with speed and precision. As we move into execution, each POC demands clear documentation, structured onboarding, defined success criteria, and ongoing coordination across internal teams and external stakeholders to ensure alignment and momentum. This role will advance the Agentic Trust partner and innovation operating model by managing partner engagements, leading POCs, tracking portfolio status, coordinating cross-functional execution, capturing learnings, developing scalable processes, and enabling successful market adoption of Agentic Trust capabilities.

Responsibilities
Serve as the primary coordination point for strategic Agentic Trust partners
Manage partner onboarding, engagement plans,



and ongoing relationship tracking
Coordinate partner priorities, requirements, and feedback loops
Define, plan, and execute Agentic Trust proof-of-concept initiatives
Establish success criteria, objectives, timelines, and deliverables for each POC
Ensure technical, product, and business stakeholders are aligned throughout execution
Maintain a centralized view of all active and planned POCs
Track milestones, risks, dependencies, blockers, and outcomes
Provide regular status reporting and executive-level updates
Document findings, lessons learned, and best practices from partner engagements and POCs
Translate pilot outcomes into product requirements and roadmap recommendations
Build repeatable playbooks for future deployments and partner integrations
Establish and continuously improve the Agentic Trust partnership and innovation operating framework
Create scalable processes for intake, governance, prioritization, execution, and reporting
Define metrics and KPIs to measure program effectiveness and adoption readiness
Identify opportunities to transition successful POCs into broader commercialization efforts
Partner with GTM teams to validate market demand, use cases, and customer value propositions
Support reference architectures, customer stories, and adoption materials
Proactively identify technical, operational, partner,



and regulatory risks
Track and manage dependencies across internal and external stakeholders
Escalate issues and drive mitigation plans to maintain program momentum
Assess future resource needs to support Agentic Trust growth
Prioritize investments across partnerships, pilots, and strategic initiatives
Contribute to roadmap planning, budgeting, and organizational scaling decisions

Qualifications
Self-starter and quick learner with ability to work independently and operates with a sense of urgency
Demonstrated success in Product Management and Product Development life cycles delivering results with global, multi-cultural and remote project teams
Experience in creating product strategies, roadmaps, pricing and product positioning
Excellent communication skills, both written and verbal
Background in product management and experience with product launches and implementation plans in multiple markets
Collaborate closely with technology team, marketing, regional support, and other stakeholders
Experience with AI and/or Machine Learning
Experience in strategic product management, product development, or business development in financial services and/or bankcard industry preferred
Demonstrated thought leadership, product expertise, strong project management skills in the integration of technology into recent products
Prioritize product features and capabilities based on user value and business impact
Experience in Cybersecurity
Experience with ecommerce and/or digital identity
Background with Cloud Architecture
Experience with Agile product development

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📌 Manager of Product Innovation (Partnership Strategy and Enablement) (British Columbia)
🏢 Mastercard
📍 British Columbia