Title: Registration Clerk

Department: Ophthalmology Clinic

Hours of Work: TemporaryPart- Time Position (Approximately 7 Months)

Day Shifts: 7:30-16:30

Pay Band: BAND D- $26.64 - $29.50

Union: CUPE

Location: Hotel Dieu Hospital Site In accordance with Article 9.05, where the previous incumbent returns to this position within the thirty (30) day trial period this position shall be deemed not vacant and the posting will be cancelled. Should the vacancy be cancelled, applicants to this posting shall be notified.

Please note, this posting identifies the current shifts that apply to the position control number. However, this does not guarantee the permanence of the shift time or work assignment for the position. The Hospital reserves its Management Rights under the CUPE Collective Agreement to make changes to shift time and work assignment as it deems necessary.

PRIMARY FUNCTION:

The Registration Clerk, Ophthalmology is responsible for providing reception, appointment scheduling, and registration duties in both the non-urgent and emergency eye clinic locations. The Registration Clerk, Ophthalmology is also responsible to book and reschedule appointments, diagnostics and procedures in the health information system.

Within this role the employee is accountable for contributing to the delivery of the Kingston Health Sciences Centre’s strategy. As an employee, one must demonstrate an awareness of and be responsible for actively promoting and supporting patient and family centered engagement and care in all we do.

PRINCIPLE RESPONSIBILITIES:

- Confirms with hospital health record system, the patient’s demographic data and updates as necessary. Obtains patient demographic, insurance information and other relevant data for registration and obtains appropriate signatures, addressograph card or label.
- Creates and activates visits within the hospital’s health record system. Schedules clinic appointments,



diagnostics, and procedures. Cancels and/or reschedules clinic appointments, and distributes appointment slips as required.
- Utilize solid customer service skills to triage telephone calls, greet in-person patients and visitors, answer general inquiries transfer calls to appropriate staff all while being tactful, diplomatic and courteous.
- Generates and distributes clinic utilization lists, ad hoc reports, elements of paper charts and patient labels.
- Follows downtime procedures during computer shut down and emergency
- procedures.
- Collaborates with other Registration and clinic staff to manage the centralized registration process, and to efficiently and effectively resolve issues that may arise with patients and caregivers.
- Demonstrates knowledge and understanding of the importance of compliance with KHSC policies and procedures associated to Privacy and Confidentiality.

QUALIFICATIONS:

- 2-year Office Administration Diploma or equivalent combination of education and experience.
- Microsoft Office Level 2 – Excel and Word will be tested.
- Keyboarding with 35 wpm and 90% accuracy will be tested.
- Medical Terminology proficiency will be tested.
- Ability to navigate the Internet required.
- Demonstrated ability to communicate effectively, courteously and professionally.
- Demonstrated ability to follow verbal and written instructions.
- Demonstrated evidence of strong organizational skills.
- Demonstrated ability to cope with frequent interruptions,



while maintaining registration service delivery turnaround timelines.
- Strong customer service skills required.
- Proven ability to attend work regularly.
- Satisfactory criminal reference check and vulnerable sector search required.

PHYSICAL REQUIREMENTS: The applicant must be able to meet the physical demands of this position.

KHSC is located on the ancestral lands and waters of the Anishinaabeg and Haudenosaunee and serves a wider geographical area that encompasses many Indigenous communities including Tyendinaga, Katarokwi, as well as communities within the Weeneebayko Area Health Authority. As we partner in care, discovery, and learning to achieve better health outcomes for our communities, KHSC is committed to actively advocating for and acting upon the Truth and Reconciliation Committee’s Calls to Action on Health.

Unless specifically stated, all job postings are for existing positions at KHSC. KHSC is committed to recruitment practices that support and contribute to building a respectful, diverse and inclusive workplace in compliance with legislation such as the Employment Standards Act and Accessibility for Ontarians with Disabilities Act. We welcome all applications from women, racialized persons, persons with disabilities, Indigenous Peoples, persons in the 2SLGBTQIA+ community, and members of other equity deserving groups.

Kingston Health Sciences Centre may use artificial intelligence systems to assess and screen applicants. All hiring decisions are made in accordance with KHSC policies and applicable employment legislation.

We thank all applicants, but only those selected for next steps will be contacted. Kingston Health Sciences Centre is committed to inclusive and accessible employment practices. If you require an accommodation to fully participate in the hiring process, please notify the Recruitment Team.

📌 Registration Clerk PT - Ophthalmology (Kingston)
🏢 Kingston Health Sciences Centre
📍 Kingston