We are JAM CRM, an award-winning, game-changing, forward-thinking, CRM agency tucked away in trendy Liberty Village. We’re looking for an Account Supervisor to join our team of over 150 1:1 communication experts who are dedicated to creating incredible work, making our client’s proud, and smashing personal and qualified goals along the way. With our creativity, outstanding culture, and cool technology we may just be the best kept marketing secret in Canada.

Responsibilities Planning, developing and managing clients’ CRMl strategies

Analyzing and optimizing digital, print, DM, and SMS campaigns

Liaising with creative teams and internal resources to ensure that projects are running smoothly and on time

Liaising with client and addressing day-to-day challenges and opportunities

Fostering positive client and internal relationships

Project management, including creative revisions, coordination of meetings, approvals and workback schedules

Experience with managing budgets and forecasting revenue

Ensuring all internal departments have all necessary information, materials and elements in a timely manner

Coordination and execution of general/miscellaneous requests in the daily running of the account

Using your knowledge and skills to push clients, the team and the agency in the most productive direction

Assist with challenging client requests or issue escalations as needed





Desired skills & experience 5 to 7 years’ experience as an Account Manager in an agency setting

Proven ability to juggle multiple account management projects at a time, while maintaining sharp attention to detail

Experience managing people

Solid understanding of deployment platforms

Project management and/or technical ability

Proven ability to use AI to speed up and improve your day-to-day work, with real examples you can walk us through

Experience automating or simplifying repetitive tasks with AI is a strong asset

Strong written and oral communication skills

Proactive approach to account management

Confidence without ego A glass-half-full type – a positive attitude takes you places

Focused on every last detail because you get the big picture

Eager to question things – there is opportunity in questions

Accountable, even when that means highlighting a mistake

Eager to make those around you better

Always up for a challenge

Passionate about advertising

Thrives on multitasking

Please note, candidates are expected to work from our Toronto office three days per week.

JAM CRM is an equal opportunity employer committed to creating and maintaining an inclusive and accessible workplace. If you need assistance or require any accommodations during the interview process, please let us know at [email protected].

📌 Remote Account Supervisor (Toronto)
🏢 JAM CRM
📍 Toronto