Elevate your impact as a Senior Customer Success Manager with Trilogy, engaging C-level executives remotely. Own a high-value renewals portfolio, leveraging AI in negotiations and securing long-term contracts. In this pivotal role, you will strategically manage enterprise renewals, ensuring retention and minimizing churn.

With over eight years in CSM or account management and a robust grasp of the entire renewal process, you'll drive engagements that maximize revenue growth. Embrace an AI-enhanced sales methodology, focusing on high-value clients and precise negotiations without the overhead of excessive management. Key Responsibilities:

- Manage high-value enterprise renewals lifecycle
- Engage with strategic customers for value delivery
- Refine B2B renewal playbooks and methodologies Requirements:
- 8+ years in CSM or account management role
- Proven success closing renewals worth $100K+
- Fluent English communication skills
- Experience using AI tools for sales
- Availability during U.S. business hours Harness your negotiation expertise and AI skills in a rewarding customer success role with Trilogy.

📌 Remote Senior Customer Success Manager (Calgary)
🏢 Crossover
📍 Calgary