Lead the Customer Intelligence strategy at Rogers as a Senior Director. This role focuses on leveraging AI and data science for effective customer engagement and insights.Reporting to the SVP of Digital, the Senior Director will guide the Customer Intelligence function to enhance customer understanding and outcomes. Key responsibilities include overseeing Digital Customer 360 Intelligence and forming a person-centric approach to customer data. The position demands collaboration across teams, including Marketing and Technology, to transform insights into actionable strategies.Key Responsibilities:Lead the Customer Intelligence strategy and roadmapOwn Digital Customer 360 Intelligence capabilitiesConnect customer signals for unified insightsDevelop capabilities to identify customer needsCollaborate on initiatives to improve engagementRequirements:10+ years in customer intelligence or analyticsUniversity degree in relevant disciplinesProven ability to influence and lead teamsStrong analytical and problem-solving skillsExperience with customer engagement strategiesDrive success through customer understanding and actionable intelligence in a agile environment at Rogers.#J-18808-Ljbffr

📌 Senior Director Of Customer Intelligence At Rogers (Toronto)
🏢 Rogers communications
📍 Toronto