Join Mettler Toledo as a Scheduling Analyst - Dispatcher in Mississauga. This role focuses on optimizing schedules for Field Service Technicians while ensuring high-quality customer service.
As a Scheduling Analyst - Dispatcher, you'll utilize your planning skills to dynamically manage daily assignments, ensuring technicians meet service level agreements and productivity goals. You'll balance customer priorities with workload demands while fostering effective communication with both technicians and clients.
Key Responsibilities:
• Schedule and route technicians based on priorities and workload
• Adjust assignments for changing service requests
• Contact customers for maintenance visit coordination
• Provide technicians with necessary information for assignments
• Confirm documentation accuracy for service order closure
Requirements:
• Associate's Degree in business or communications
• Two years of scheduling experience or five years in related fields
• Experience in field service or similar industry
• SAP knowledge and skills
• Solid organizational and multitasking abilities
Contribute to operational efficiency and customer satisfaction as a Dispatcher at Mettler Toledo.
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