About the Role

Our client, a leading organization in the financial services sector, is looking for Bilingual Call Center Representatives to join their downtown Montreal team on a contract basis (4 month contract).

This role is ideal for candidates with prior banking or financial services experience who are comfortable working in a rapid-paced, customer-focused environment. The successful candidate will handle inbound and outbound calls, provide account and service support, and deliver a high standard of client service in both English and French.

***Candidates must be flexible to work various shifts (day/evenings/weekends).

Key Responsibilities

- Respond to inbound customer calls regarding account inquiries, transactions, and general banking or service requests.
- Make outbound calls as needed for follow-ups, verifications, or account-related communications.
- Accurately document call details, customer interactions, and case notes in the client's CRM/system of record.
- Identify customer needs and escalate complex issues to the appropriate department or senior representative.
- Meet or exceed individual and team KPIs, including call quality, average handle time,



and customer satisfaction targets.
- Maintain strict confidentiality and compliance with banking regulations, privacy policies, and internal procedures.
- Provide service to clients in both English and French, adapting communication style as needed.

Required Qualifications

- Bilingual — fluent in both English and French (spoken and written) is required.
- Minimum 2 years of prior experience in banking, financial services, or a related call center environment.
- Strong verbal communication skills with a professional, customer-service-oriented phone manner.
- Comfortable working on-site full-time at a downtown Montreal location.
- Proficient with Microsoft Office and comfortable learning new CRM or banking software systems.
- High school diploma or equivalent required; post-secondary education an asset.
- Ability to work in a fast-paced, metrics-driven environment while maintaining accuracy and attention to detail.

Nice-to-Have

- Knowledge of banking products such as credit cards, loans, mortgages, or investment accounts.

📌 Bilingual Call Center Representatives - laval
🏢 Vision Talent
📍 Laval