Sales Consultant

St. Thomas Nissan | Arora Auto Group

Position Summary

St. Thomas Nissan, a member of the Arora Auto Group, is looking for a motivated, customer-focused Sales Consultant to join our team.

The Sales Consultant is responsible for managing all aspects of the new and used vehicle sales process, from the initial customer interaction through the point of sale and beyond. The successful candidate will be passionate about building long-term customer relationships, developing brand loyalty, and delivering an exceptional customer experience.

The ideal candidate is an expert listener, detail-oriented, results-driven, and committed to continuously developing their product knowledge and sales skills. As a team player, the Sales Consultant will work collaboratively with all departments of the dealership to achieve both individual and dealership goals.

Key Responsibilities

Develop and Maintain Strong Customer Relationships

Greet customers promptly in a friendly, professional, and courteous manner.

Listen carefully to customers' needs and identify appropriate solutions.

Assist customers in understanding available vehicle options and selecting the vehicle that best meets their needs.

Develop and maintain a customer base through effective prospecting and follow-up.

Maintain accurate and detailed records of all customer interactions.

Respond to customer questions and concerns with a genuine commitment to finding solutions.

Conduct prospecting calls and follow up with customers within established timelines.

Build long-term relationships with customers to encourage repeat and referral business.

Demonstrate Attention to Detail

Listen to and document customer needs, expectations, and preferences throughout the sales process.

Follow up with customers using communication methods that best suit their preferences.

Prepare for vehicle deliveries and ensure all delivery requirements are completed accurately.





Ensure all sales documentation and paperwork are completed accurately and in a timely manner.

Review sales activities regularly to identify opportunities to improve productivity and time management.

Ensure customer information and sales activities are accurately maintained in the dealership's systems.

Represent and Support the Dealership Brand

Participate in and successfully complete all required dealership training programs.

Develop and maintain strong product knowledge, including vehicle features, technology, options, and benefits.

Stay informed about new products, promotions, incentives, specials, and dealership updates.

Consistently represent the dealership brand in a professional and positive manner.

Deliver a high level of customer service throughout every stage of the customer experience.

Maintain clean, organized, and professional personal and team workspaces.

Maintain a professional appearance and demeanor at all times.

Maintain Industry and Competitive Knowledge

Maintain current knowledge of Nissan products, accessories, pricing, features, and available programs.

Stay informed about competing products, pricing, features, and market trends.

Continuously develop automotive product and industry knowledge to better serve customers.

Required Skills and Qualifications

Excellent interpersonal skills with a positive, professional, and engaging attitude.

Strong verbal and written communication skills.

Excellent customer service and active listening skills.

Ability to build relationships and effectively influence and communicate with customers.

Strong organizational skills and attention to detail.





Ability to identify customer needs and document information accurately.

Robust problem-solving skills and the ability to handle customer concerns professionally.

Results-oriented, self-motivated, and accountable.

Ability to work effectively both independently and as part of a team.

Flexible and willing to take on additional responsibilities and special assignments as required.

Basic computer skills and familiarity with Microsoft Office.

Valid driver's licence with a clean driving record.

Ability to operate both manual and automatic transmission vehicles.

Ability to work evening and weekend shifts as scheduled.

Education & Experience

Minimum High School Diploma or equivalent.

College diploma, certificate, or additional relevant coursework is considered an asset.

Previous automotive sales experience is considered an asset.

Previous retail, customer service, or sales experience is considered an asset.

Must hold the applicable provincial automotive sales licence as required by the Motor Vehicle Dealers Act (MVDA) and OMVIC, where applicable.

Why Join St. Thomas Nissan ?

At St. Thomas Nissan, you will have the opportunity to work in a professional, customer-focused dealership environment backed by the resources and support of the Arora Auto Group. We are committed to providing our employees with opportunities to develop their skills, build successful careers, and contribute to the continued success of our organization.

Arora Auto Group is an equal opportunity employer committed to providing a barrier-free and accessible employment experience in accordance with the Accessibility for Ontarians with Disabilities Act (AODA).

We welcome and encourage applications from all qualified candidates, including persons with disabilities. Accommodations are available upon request for candidates participating in all aspects of the recruitment and selection process.

📌 Sales Consultant, St. Thomas Nissan
🏢 St Thomas Nissan
📍 St. Thomas