Definity is the parent company of several leading Canadian insurance brands, including Economical Insurance, Sonnet Insurance, Family Insurance Solutions, and Petline Insurance. We strive to be a top innovative property and casualty insurer and rely on our people to achieve that goal.

The Opportunity
Join our growing Auto Claims team and manage complex and commercial auto claims while delivering exceptional customer service. This role offers the opportunity to apply your claims expertise, collaborate with key stakeholders, and make a meaningful impact through effective claim resolution.

What to Expect

Provide prompt, courteous, accurate, and fair claims service to all customers, internal and external

Manage complex and/or commercial auto claims

Fully explain the claim process to all customers in a way they’ll easily understand

Interpret and apply policy wordings to determine appropriate coverage under a customer’s policy

Ensure all claims are promptly and fully investigated, collaborating with fraud investigators when necessary

Work with the customer, broker, and preferred vendors to determine the best way to resolve the claim

Maintain detailed file records by entering pertinent data into the appropriate systems

Process claims payments within your authority level

Initiate salvage and subrogation procedures on assigned claims

Achieve the targeted number of assigned claims per year, while living our core values and meeting competencies

Assist in expanding our Commercial Auto and Complex Auto teams

Achieve and maintain a file disposition rate of 100% on a monthly basis.

What You Bring

Professional, friendly,



and courteous demeanor when interacting with customers and co‑workers

University degree in any discipline or college diploma, or the CIP designation

Minimum of 3 years experience handling moderately complex to complex automobile physical damage claims

Advanced knowledge of claims processes and procedures, including experience in both tort and DCPD provinces

Comfortable with change and able to adapt quickly

Ability to work efficiently in a high‑volume, fast‑paced setting

Strong analytical, decision‑making, and detail‑oriented organizational skills

Proficient with Windows‑based programs and excellent keyboarding skills

Team‑oriented approach, valuing collegiality and shared goal achievement

Excellent written and verbal communication skills, and attentive listening

Active license in New Brunswick and Prince Edward Island (or willingness to obtain) is an asset

Bilingualism (French & English) is considered an asset

Salary range : $51,300 - $94,400 (Actual salary may vary based on location, skills, experience, and local labour market)

Background Checks
This role requires successful clearance of background checks, including criminal checks and leadership references.

Benefits

Company share ownership program

Incentive Program – eligible employees may participate in incentive plans at the company’s discretion

Pension and savings programs, including company‑matched RRSP contributions

Paid volunteer days and company matching on charitable donations

Educational resources, tuition assistance, and paid time off to study for exams

Wellness and recognition programs

Discounts on products and services

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📌 Sr Representative, Auto Physical Damage (Ontario)
🏢 Definity Financial
📍 Ontario