The Opportunity
The successful candidate will report directly to the Manager, National Bodily Injury/Casualty. In this role, you will coach and support claims staff through regular technical huddles and one on one development, streamline processes to enhance performance, and maintain quality through monthly audits and data driven insights. You will also play a key role in talent development and recruitment, providing continuous feedback, identifying training needs, and participating in hiring decisions. This is an excellent opportunity to lead, develop others, and make a meaningful impact within our organization.

What to Expect

Facilitating weekly team huddles and conducting regular one‑on‑one meetings with team members.

Analyzing, developing, and implementing efficient claims processes, procedures, and methods to improve workflow and results.

Providing guidance, on‑the‑job training, technical direction, and leadership to staff regarding performance, productivity, conduct, and adherence to corporate policies.

Delivering ongoing performance feedback and creating development plans when necessary.

Completing monthly audits by reviewing and monitoring claims files and offering constructive,



actionable feedback.

Supporting staff development by assisting with hiring decisions, conducting performance evaluations, identifying training opportunities, and keeping employees informed of policy and procedural changes.

Initiating interviews for unit vacancies and making recommendations for new hires.

What You Bring

A proven track record of leadership.

A minimum of five years of experience handling bodily injury and casualty litigation claims.

Robust technical expertise in Ontario Auto/Bodily Injury and General Liability claims, with national technical handling experience considered an asset.

Demonstrated organizational, negotiation, analytical, and interpersonal skills, with a strong focus on team culture.

Experience with performance management processes.

The ability to maintain a national perspective and support a geographically dispersed team.

A university degree, a relevant two‑year college diploma (Insurance, Law & Security, Loss Control, Business Administration), or a CIP designation.

Salary Range : $88,000- $138,000

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📌 Team Leader, National Casualty & Bodily Injury (Ontario)
🏢 Definity Financial
📍 Ontario