Why FirstOntario?

Competitive compensation packages

Top-tier health and wellness benefits, including comprehensive benefits packages, a yearly health spending account and personal spending account

Enhanced mental health benefits through SunLife and TELUS Health

Exclusive banking benefits

Up to $1000 per year towards professional development

Pension Plan

Flex-work environment

Company-wide Employee Volunteer program (Blue Wave Program)

Employee and Family Assistance Program

The Credit Adjudicator (2 vacancies) is responsible for the adjudication of mortgage submission from mortgage brokers , preparation of credit documents and providing support and service to the team, broker network, members and prospective members.

Role

Review, recommend and, when within approved limit, adjudicate on mortgage broker credit submissions

Review Alternative-A (ALT A) mortgage applications and renewals, recommend decisions and when within approved limit, adjudicate new credit and renewals (including term and pricing)

Co-ordinate and monitor the quality of credit submissions from various sources, ensuring timely and accurate submission of all retail credit reports

Keep informed of and be willing to implement service improvements, new concepts, software technology etc. that will improve the operating efficiency of mortgage broker lending

Handle broker inquiries or concerns in a professional and courteous manner, with a member first attitude

Attend management meetings as required, provide status updates while clearly communicating all reporting changes, enhancements and modifications to ensure issues and solutions are understood

Act as a subject matter expert for adjudication platforms including but not limited to:



Valeyo Criterion and Filogix/Velocity on any related project initiative

Consider, recommend and when appropriate, implement efficiencies and improved systems and processes

As required, assist employees in solving problems and helping with complex work-related matters

Stay on top of industry trends and make recommendations on tools, services, protocols and standards in support and development efforts

Perform other duties as required

Required Skills

Hold a post-secondary degree or diploma in the field of Business, Economics, Sociology or Business Analytics or equivalent work experience

Have a minimum of three years ALT A lending experience within the financial sector

Willing to complete Mortgage Agent course through Remic or Mortgage Professional within the first six months of employment. Must obtain a passing grade.

Have working knowledge of credit related Policies and Procedures, Credit investigation and Analysis

Must have knowledge of Canada Mortgage and Housing Corporation (CMHC) Sagen and Canada Guaranty insurance requirements

Have strong analytical and problem solving skills with an attention to detail in working with business systems and data inputs

Strong ability to structure a retail credit deal, applying flexibility and creativity when appropriate

Apply strong decision making skills with a degree of discretion (as provided)





Possess a working knowledge of adjudication platforms, such as Valeyo Criterion, Filogix and Velocity, and be familiar with both PC applications and banking systems

Demonstrate clear communication, interpersonal and presentation skills

Technically sound with high level knowledge of system and software quality assurance best practices and methodologies

Business minded professional who aligns business objectives and capabilities with the technical aspect of our business to achieve results

Organized, multi-tasker that thrives in a rapid pace, time-sensitive, high volume environment

Quick to respond to requests for service from all of your clients

Demonstrate a high level of integrity and trustworthiness

Be aware of and mitigate enterprise risk factors and ensure compliance with applicable regulations, legislation and FirstOntario policies and procedures

This is a hybrid role in Woodstock, ON.

This posting is for an existing vacancy.

Salary Range: $69,931 to $96,155 annually.

Compensation for this role reflects a combination of skills, experience, and internal equity. Those whose experience more closely aligns the role's requirements may be placed higher within the salary range. You will learn more about FirstOntario Credit Union's total rewards package during the interview process.

We're actively seeking diverse backgrounds and perspectives to help make FirstOntario better. At FirstOntario, inclusion, diversity, and equity aren't just "nice to have" - they're essential to our success. Our inclusive work environment welcomes diversity and supports accessibility. If you require accommodation at any time during the recruitment process, please let us know.

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📌 Credit Adjudicator, Mortgage Broker Services (Ontario)
🏢 Firstontario Credit Union
📍 Ontario