Retail IT Operations Lead (Toronto)

17 Aug

Canadian Tire Financial Services

Toronto

17 Aug

Canadian Tire Financial Services

Toronto

Canadian Tire Financial Services is seeking a Manager, RSSD to provide day-to-day operational oversight of RSSD and lead a multi-site service delivery team. You will own service desk performance, staffing, ticket flow, SLA achievement, and the escalation processes across incident, request, email, voicemail, and chat channels.

You will drive improvements, manage workforce planning, reporting to leadership, and coordinate with infrastructure, product, and external vendors to restore and maintain

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📌 Retail IT Operations Lead (Toronto)
🏢 Canadian Tire Financial Services
📍 Toronto

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