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Job Title: Digital Product Designer – Expert (Sr. Product Designer)

Location: Toronto, ON

Duration: 12-Month Assignment

Description:

The designer will shape the organization US Bank secure web experience, creating capabilities that give clients the confidence and autonomy to independently manage their online banking needs.

Responsibilities:

- Lead multiple teams across business areas with design oversight
- Set design direction aligned to platform guidelines and craft standards
- Provide content design guidance where necessary
- Contribute to product planning (roadmaps, quarterly planning) against business OKRs
- Test design hypotheses through iterative MVPs and user testing when necessary to balance business and customer needs
- Champion Agile and test-and-learn approaches to build products effectively
- Represent design leadership to cross-functional teams and senior stakeholders
- Demonstrate design's business value as a trusted partner
- Facilitate cross-functional collaboration (demos, workshops, stakeholder sessions) across business, product, tech, risk, legal, etc.
- Enable team success through clear vision, delegation, and obstacle removal

What capabilities makes the designer you’re replacing (or current designers on your team) successful?

- Deep design process expertise with end-to-end execution knowledge
- US product landscape knowledge with institutional memory across digital initiatives
- Content editing and creation skills that simplify information and drive client engagement
- Strong collaboration and relationship-building abilities
- Curious, strategic, and analytical mindset
- Natural leadership qualities: self-starter with strong time management and presentation skills
- Mobile-first design experience and ability to manage multiple concurrent projects

Future State of Success:

- Quickly adapted to team workflows within 3 months, demonstrating agility in a distributed environment
- Mastered the design system with deep expertise across interaction, visual, content, and research




- Collaborates seamlessly with squad and cross-functional partners daily, bridging Toronto and US Bank teams
- Self-motivated and self-sufficient, thriving as the sole designer supporting organization US Bank while managing distributed responsibilities
- Proactively identifies and champions improvements within team processes and design practice

Qualifications:

Must Haves:

- Hybrid Design Expertise (interaction, visual, content, research) - Essential for a one-person team covering all design disciplines for a complex banking product
- Self-Sufficiency & Independence - Critical when operating solo from Toronto supporting US Bank; must own decisions and problem-solve autonomously
- Cross-Functional Collaboration - Vital for bridging distributed teams (Toronto-based, US Bank stakeholders, product, tech, risk, legal) without design backup
- Proficiency in Figma, Confluence, and JIRA - Required to manage design workflows, documentation, and agile processes independently and efficiently
- Adaptability & Strategic Thinking - Necessary to quickly integrate into workflows, identify improvements, and balance business OKRs with client empowerment in a fast-moving environment

Nice to Haves:

- Bilingual Proficiency (English & Spanish) - enabling direct engagement with Spanish-speaking clients and cross-border stakeholder communication
- User Research & Testing Expertise - Enhances ability to validate design hypotheses independently and build client confidence in banking solutions
- Accessibility & Compliance Knowledge - Important for secure banking platforms; demonstrates commitment to inclusive design and regulatory requirements
- Previous Leadership or Management Experience - Experience managing teams or leading initiatives positions the designer for future growth

“Mindlance is an equal-prospect employer. We are committed to inclusive, equitable, barrier-free recruitment and selection processes, and a work environment in accordance with the Accessibility for Ontarians with Disabilities Act (AODA). We will be happy to work with applicants requesting accommodation at any stage of the hiring process”.

📌 Senior Product Designer (Toronto)
🏢 Mindlance
📍 Toronto