Our employer is a Toronto-based Zoho Advanced Partner with outstanding achievements in delivering high-quality services to clients using Zoho technologies.

They are looking for an experienced Product Manager who is capable of Business Analysis and Project Management (3-in-1) to join their team.

The company focuses on Zoho implementation, solution design, Zoho integrations with 3rd party tools, and migration to Zoho.

Full time, in-office position (Vaughan)

Reporting to the CTO (company size: 10 people)

The role might involve occasional travel to customers and industry events

Applicants must be legally eligible to work in Canada

Compensation Range: 85-95k CAD + performance bonus

The candidate must have experience covering the following aspects:

Business Analysis

Understand and analyze customer's business model and processes

Gather customer's requirements

Develop Zoho solution design with the Zoho experts' team

Collaborate on tech pre-sale with our Sales team, including running custom system demos and managing proposal development

Project Delivery

Develop project scope, plan, and tasks backlog

Manage project tasks and timelines

Lead developers and system configurators

Develop training materials and conduct customer training sessions





Configure and customize Zoho system - basic functions

Requirements

IT/software engineering education - preferred

Decent experience in business analysis - must

2+ years of experience in project management and DEV team management - must

2+ years of experience in business software implementation and configuration - must

Proven experience of working with customers and conducting meetings and workshops - must

Excellent communication and verbal skills in English - must

Proven experience in business processes mapping and design

Good understanding of data modeling including ERD and other design tools

Familiarity with software configuration tools and software development methodology

Familiarity with software design and integration patterns

Additional requirements

Ability and willingness to work in a small and a very dynamic and flexible team

Strong self-education capabilities

Ability to run multiple projects and activities simultaneously

Proactive approach and can do attitude

Solid personal time management and prioritization skills

Ability to work in a multi cultural environment and strong collaboration skills

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