Position Summary
We are looking for a Boutique Assistant Manager at our Sherway Location. As a Boutique Assistant Manager, you will drive excellent results in all areas including team building, key performance indicators and boutique operations.

A day in the life as a Boutique Assistant Manager, your main responsibilities will include, but not be limited to:
Sales and Customer Service

Achieve with team the daily, weekly, monthly sales and service level targets set for the boutique;

Maximize guest frequency, sales and acquisition of new customer in the boutique;

Maximize capsule, accessories and machines sales in the boutique;

Continuously evaluate the quality of service, leveraging mystery shopper results to implement customer service action plan.

Leadership/Team Management

Support the implementation of company programs by motivating and instructing the team to meet operational and organizational objectives;

Recruit, hire, and motivate the team to provide exceptional customer service in keeping with our brand image;

Plan, identify, communicate, and delegate appropriate responsibilities to team, in conjunction with Boutique Manager, to ensure smooth operations;

Consistently review KPIs to identify problems, concerns, and opportunities for improvements. Support action plan creation to achieve goals.

Operations

Implement SOPs and guidelines for the boutique ensuring excellence in compliance, risk management, and health & safety;

Monitor and manage schedules to ensure boutique operations and customer service goals are met;

Understand, plan and prioritize achieving annual sales and wage cost targets aligned with Boutique Manager;

Use all operational tools to plan for and achieve excellence in staffing, monthly reports, cash management and inventory management;





Support stock team by performing spot checks and assisting with inventories and deliveries.

What Will Make You Successful

4-5 years of High-Volume Retail Management; the luxury retail space is an asset

Demonstrated ability to prioritize and plan multiple priorities

Strong team-building skills with a history of effective team coaching and development

Effective time management, communication, problem-solving and analytical skills

Passionate about coffee and sustainability

Experience in the food or coffee space an asset

Ability to stand for an entire working day and to repeatedly lift a maximum of 23 kg.

Benefits

Market-competitive salary+ quarterly bonus

At Nestle Canada, we are committed to transparency and fairness in our compensation and job posting practices. This position offers a competitive salary within the range specified above

Comprehensive total rewards benefits package including health and dental benefits that start on day one (including massage, pension plan with employer’s contribution, mental health coverage and Health Spending Account)

Lifestyle spending Account

Free coffee machine & monthly Nespresso credit

Exclusive employee discounts

Excellent training and development programs

Growth opportunities

Free unlimited coffee during working shifts

Pension plan with competitive employer contributions

And much more

Equal Opportunity Statement
Nestlé Canada is an equal‑opportunity employer. The principles of diversity, equity, inclusion, and accessibility are vital to how we operate. We strive to foster a respectful and supportive environment where individuals feel valued and empowered to contribute and succeed.

If you are invited to participate in the recruitment process and require an accommodation, please inform Human Resources. Nestlé will work with you to ensure full participation.

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📌 Boutique Assistant Manager - Sherway (Ontario)
🏢 Nestlé Nespresso
📍 Ontario