Bilingual Technical Support Specialist English/Spanish

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Base pay range

CA$48,000.00/yr - CA$48,000.00/yr

Responsibilities
Provide telephone and online technical support to existing customers in Canada, USA and Mexico, diagnosing and troubleshooting GPS Tracking hardware and software issues.
Take ownership of customer issues, showing urgency to resolve problems and following up until they are fully resolved.
Identify, analyze, and resolve customer technical problems efficiently.
Document all inbound and outbound activities in the support ticketing system.
Build lasting relationships with customers through excellent customer service, patience, empathy, and professionalism.
Communicate clearly and effectively, adapting to the user’s technical level.
Demonstrate a high level of initiative, suggesting improvements or solutions proactively.

Skills required
Experience:



3–5 years in Helpdesk or Technical Support roles providing services to external customers.
Electronics knowledge.
Ability to diagnose and troubleshoot both software and hardware issues.
Knowledge of camera systems, networks, and connectivity (LAN/Wi‑Fi/cellular) is a plus.

Soft Skills / Customer Service
Excellent customer service skills, including patience, empathy, and professionalism.
Robust communication skills (English and Spanish, spoken and written).
Take ownership of issues and follow through until resolution.
Urgency to resolve problems and a proactive mindset.
High level of initiative and ability to work independently.

Other Skills
Familiarity with SLAs (Service Level Agreement).
Solid organizational and time management skills with attention to detail.

Education
Bachelor’s degree in Information Technology, Electronics, or Engineering.

Terms of Employment
Full‑time role.
Monday to Friday.
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📌 Spanish Speaking Technical Support Specialist Saas Vancouver
🏢 PosiTrace
📍 Vancouver