About Us A Canadian technology and workforce solutions company headquartered in Vaughan, Ontario. The company helps businesses, enterprises, and public-sector organizations modernize their operations through secure digital transformation, custom software development, staffing, recruitment, payroll, and workforce management solutions.

About Us A Canadian technology and workforce solutions company headquartered in Vaughan, Ontario. The company helps businesses, enterprises, and public-sector organizations modernize their operations through secure digital transformation, custom software development, staffing, recruitment, payroll, and workforce management solutions.

We are looking for a highly experienced Salesforce Technical Lead with strong expertise in Financial Services Cloud (FSC) within the Insurance domain.

Role Overview The ideal candidate will lead design and development efforts, drive best practices, and collaborate with business and technical stakeholders to deliver scalable Salesforce solutions.

Responsibilities Key Responsibilities Lead end-to-end design and development of Salesforce solutions in the Insurance domain.

Provide technical leadership across Salesforce FSC implementations

Translate business requirements into scalable technical designs

Act as a subject matter expert (SME) for Insurance lifecycle processes (lead to policy servicing)

Drive integration strategy and implementation (CTI, SSO, external systems)

Collaborate with architects, product owners, and business stakeholders

Mentor developers and ensure adherence to best practices and coding standards

Support production issues and continuous improvement initiatives





Requirements Required Experience &

Skills Salesforce & Domain Expertise 10+ years of salesforce implementation

3+ years of experience in Salesforce Financial Services Cloud (FSC) within the Insurance domain

3+ years of experience as a Salesforce Lead in Insurance projects.

Strong understanding of Insurance business processes, including: Lead management

Quote management

Policy lifecycle (pre-bind and post-bind servicing)

Customer interactions and account management Skills Salesforce Functional & Technical Skills Minimum 2+ years hands-on experience with Salesforce core functionalities: Leads

Accounts

Contacts

Quotes

Interactions

Post-bind policy lifecycle Integration & Supporting Technologies 1+ year of experience with Five9 CTI integration

1+ year of experience with Okta or other SSO solutions

Hands on experience in developing integration with Guidewire

Strong understanding of Salesforce integrations (REST/SOAP APIs, middleware)

Preferred Skills Salesforce certifications (e.g., Platform Developer, Application Architect, FSC certification)

Experience in Agile/Scrum methodologies

Strong problem-solving and stakeholder management skills

Prior onsite/offshore coordination experience

Ideal Candidate Profile Proven track record in leading Salesforce implementations in Insurance

Robust communication and leadership abilities

Ability to work onsite and collaborate with cross-functional teams

Hands-on technical expertise combined with strategic thinking

Nice to Have Knowledge of data migration and data governance in Salesforce

Exposure to additional CTI tools or identity providers

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