Department: Security Job Category: Salaried Reports To: Supervisor, Security Position Type: Full Time Direct Reports: N/A Schedule: 4 On/4 Off

7AM – 7PM (Days) Indirect Reports: N/A Location: Main Building Position Summary

Reporting to the Security Coordinator, Safety Ambassadors are essential to the operation of the emergency shelter. Working in collaboration with all department’s safety ambassadors are required to monitor and respond to any security and safety concerns in an engaging, trauma informed, individual centered approach.

The Safety

Ambassador will conduct themselves in a professional manner and work within the core principals of the DI; low-barrier, housing focused shelter, trauma informed care, harm reduction, individual centered, housing first, shelter procedures and governing legislation. Time Commitment

48 hours per rotation. This position is the day shift, from 7 am to 7 pm, with a rotational schedule of 4 days on and 4 days off depending on staffing needs.

Some unusual hours may be required from time to time as the need arises. Schedule may be altered at the discretion of management.

Job Duties and Responsibilities Ability to lift up to 50lbs Engage clients in conversations regarding housing and achieve the goal of obtaining housing Collaborate and maintain relationships with community partners like, but not limited to, Calgary Police Service and Calgary Fire Department To be engaged and present on assigned floors to assist clients, volunteers’ and staff who need assistance and to help provide a secure environment for all Maintain a presence in the building and clearly communicate the guidelines of the centre to clients, members of the community, volunteers, emergency services and staff of the DI To provide assistance to guests, volunteers, donors and members of the community at the main office and direct them to the appropriate services

Monitoring premises, guests, community members, volunteers and staff via CCTV to ensure everyone has a protected and dignified living and working environment





Patrol of the premises assigned to. Preparing for shift change by relating any information to help assist the oncoming staff

Dealing with enquiries from staff, clients, and public

Responding to any security issues within the facility and the surrounding outside grounds

Performs other duties as assigned.

Required

Competencies and Qualifications Alberta Security License is MANDATORY

Satisfactory Criminal Record and Vulnerable Sector Check – dated within the last 6 months. Copy required.

Completion of a college or university program in any of the following; human services, police sciences, criminology or other related programs is a definite asset

Previous work experience or background in military or law enforcement may replace formal education requirements

Experience working in distress and/or high-stress situations, which may include emergency response

Experience in the human services field would be an asset

Experience with CCTV, access control systems and fire response systems is an asset

Energetic and self-directed, with effective time management and organizational skills including the ability to deal with several priorities at the same time

Resiliency and stress tolerance and the ability to maintain composure, remain calm and focused when dealing with a high volume of volatile and stressful situations The ability to make sound rational decisions based on information provided and employ critical thinking where information may not be clear

Strong strategically-focused analytical skills, good common sense; and capacity to provide leadership

Well-developed interpersonal, conflict resolution and negotiating skills

Resourcefulness and knowledge of community resources and social support systems High morals, ethics and integrity Strong problem-solving skills and the ability to improve projects, programs and processes

Excellent communications skills, both verbal and written

Proficient in Office365 and Microsoft Office Suite 2016

Eager to learn new systems and adopt improved best practices A genuine commitment to the mission, vision, values, and work of the agency.

📌 Security - Days (Calgary)
🏢 The Calgary Drop-In Centre
📍 Calgary