Contract Manager – Responsive Maintenance
WPS is looking for an experienced and driven Contract Manager to lead a South Responsive Maintenance contract based out of Winchester. This is a high‑profile role with full responsibility for delivering a safe, compliant, and profitable responsive repairs service, covering DTD, Voids, Planned and Disrepair works. You'll lead from the front – delivering operational excellence, driving performance, developing people, and exceeding client and customer expectations.

Key Responsibilities

Operate and lead the contract to meet performance, delivery, quality, and margin targets

Manage all aspects of service delivery, ensuring works are completed on time, to cost and to quality

Own the financial performance of the contract – turnover, margin & profitability

Lead, motivate and continuously develop a high‑performing, multi‑disciplinary team

Ensure full compliance with Health & Safety, SHEQ, and contractual obligations

Drive customer satisfaction and manage complaints swiftly and effectively

Deliver KPI performance and produce clear weekly and monthly performance reports

Build strong collaborative relationships with clients, commercial teams, and internal stakeholders

Identify and support opportunities for contract growth and current business

Lead inductions, 1‑2‑1s, PDRs, toolbox talks and team briefings

Financial & People Responsibility
Full responsibility for operating and capital budgets. Deliver the contract in line with (or better than) tender assumptions.

Leadership Of

Supervisors

Multi‑Skilled Engineers

Supply Chain Partners

Schedulers / Planners

Administrators

What We're Looking For
Knowledge & Experience

Strong understanding of housing maintenance & social housing

Proven commercial and financial acumen

Experience managing responsive maintenance contracts

Knowledge of KPI management and SOR codes





Experience mobilising and managing contracts

Qualifications

HNC (or equivalent) in Construction or related discipline

Minimum 3 years' experience leading a successful unit/contract

SMSTS or IOSH qualification

Skills

Strong leadership and people management capability

Excellent communication (written & verbal)

Commercial awareness and problem‑solving mindset

Ability to manage multiple projects effectively

Customer‑first approach with a passion for continuous improvement

Confident using Microsoft Office (Excel, Word, Outlook, PowerPoint)

Behaviours

Leads by example and inspires others

Resilient, energetic and proactive

Highly organised with excellent time management

Assertive, confident and collaborative

Why Join WPS?

Work for a respected, industry‑leading contractor

Be trusted to run a flagship contract

Develop your career within a supportive, high‑performing environment

Make a real impact in social housing and local communities

Given the nature of this position, you will need to undergo a Standard Disclosure and Barring Service Check (DBS) at offer stage. Applicants with criminal convictions will be assessed individually, and we assure you that we do not discriminate based on an applicant's criminal record or the details of any disclosed offenses.

Our Commitments
WPS is proud to be an employer where anyone can thrive, and we welcome applications from candidates of all backgrounds. We encourage you to apply even if you don't meet every requirement, as we value transferable skills and assess all applications fairly. We don't discriminate based on a criminal record; all applications are reviewed on an individual basis against the requirements of the role. As a Disability Confident Leader, we offer an interview to applicants with a disability who meet the minimum criteria for the role and opt in to the Disability Confident scheme. Reasonable adjustments are available, please contact us at [email protected].

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📌 Contract Manager (Ontario)
🏢 Wates Group
📍 Ontario