Intelcom | Dragonfly is Canada’s leader in last-mile logistics. With more than 100 sorting stations and operations across three continents, we deliver fast, accurate, and reliable service powered by cutting-edge technology.

Your Role: At the Heart of the Chain

Assist in unloading trailers and verify freight against manifests

Scan, sort, and process packages, including defective items and returns

Conduct van audits and support sorting operations

Support and assist shipping, receiving, dispatching, and inventory management

Support and maintenance of warehouse systems and ensure operational efficiency

Process returns and complete required documentation in accordance with SOPs

Handle customer pickups and front desk assistance to customers

Resolve delivery issues by following SOPs and coordinating with relevant teams

Escalate special cases to management when needed

Print labels and prepare required documentation

Process broker returns and return-to-client shipments

Prepare daily reports and maintain accurate records





Perform data entry tasks as needed

Train and mentor new employees

Collaborate with Operations teams to uphold quality standards

Complete supervisor-assigned tasks as required

Maintain a clean, organized and hazard-free work environment

Comply with all Health & Safety protocols

Provide support for clients and IDCs

Respond to customer inquiries via phone and email

Process customer service email requests

Other duties as assigned

Work Workplace
Fast-paced warehouse setting with shift-based schedules.

Why Join Intelcom | Dragonfly?

Short- and medium-term growth opportunities

Comprehensive group insurance

Group RRSP program

Employee Assistance Program

Accommodation measures are available for individuals with disabilities throughout our recruitment process, in compliance with the law. Please let us know if you have any specific needs.

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📌 Operations Coordinator (Quebec City)
🏢 Intelcom - Dragonfly
📍 Quebec City