Our Purpose
Mastercard powers economies and empowers people in 200+ countries and territories worldwide. Together with our customers, we’re helping build a sustainable economy where everyone can prosper. We support a wide range of digital payments choices, making transactions secure, simple, smart and accessible. Our technology and innovation, partnerships and networks combine to deliver a unique set of products and services that help people, businesses and governments realize their greatest potential.
Title And Summary
Senior Specialist, Product Experience Design
Senior Specialist, Product Experience Design. The Services New Product Development team within Mastercard Foundry drives innovation in B2B and B2B2C digital products, leveraging Mastercard data and data modeling capabilities to develop, validate, and de‑risk user‑centric solutions for complex business challenges. We are looking for an experienced Product Designer passionate about joining our rapidly growing, highly‑innovative New Product Development team to deliver innovative, user‑centered product experience solutions for net‑new data products with in‑depth knowledge and experience of product design. You will collaborate within a cross‑functional team, including data scientists, engineers, product managers, and other subject‑matter experts. Together, you will contribute to the rapid iterations of B2B and B2B2C data product concepts, prototypes, and MVPs, de‑risking solutions by testing and validating desirability, usability, and feasibility. Each design and development cycle follows a rapid design‑test‑redesign process, ensuring continuous user feedback and optimization within business and technical constraints. Our products are delivered as web‑, mobile‑, and voice‑based applications, including dashboards with widgets, chatbots, CMS, and more, all in service of solving complex business challenges encountered by our customers.
Role
Design of Proof‑of‑Concepts and Minimum Viable Data Products (MVPs) using human‑centric design principles and rapid prototyping (Lean UX and Design Thinking)
Help define the next generation of data and data‑driven products – and through doing so,
help shape the future of Mastercard and its growth
Help de‑risk the net new data product concept by conducting user research or assisting technical experiments to validate desirability, usability and feasibility.
Design product solutions to present complex data in a meaningful and digestible way.
Participate in “Design Thinking” workshops – collaborating cross‑functionally with industry verticals, regional leads and end‑users to ensure optimal digital data products
Work on future state conceptual designs, driving experimentation that improves the quality of product design overall.
Work closely with key partners from brand & marketing, to drive delightful and highly usable transactional experiences.
Work closely with our technology teams, leveraging modern presentation layer practices such as adaptive/responsive web and current and forward‑thinking technologies.
Explore the “art‑of‑the‑possible”
Ensure that designs deliver an appropriate balance of optimizing business objectives & user engagement, in close partnership with product managers.
Liaise with regional and country teams to ensure that designs are reflective of the diversity of needs for a global user base.
All About You
Passionate about the possibility of data driven experiences
Over 2 years of experience working in a world‑class CX team
Experience working/multi‑tasking in a fast‑paced environment
Empathetic champion of the user
Demonstrable knowledge of usability best practices
Bachelors or Masters Degree in Design for Interactive Media, or equivalent experience
World‑beating portfolio covering multiple form‑factors: desktop; tablet; mobile; wearable; other
Demonstrable commitment to learning: insatiable to discover and evaluate new concepts and technologies to maximize design possibility.
Interaction Design
Experience developing User Personas and user journeys to inform product design decisions
Experience in rapid prototyping (Lean UX and Design Thinking)
Experience in the implementation of creative, usable and compelling visual mockups and prototypes.
Experience of design‑experiences across multiple media
Experience using prototyping/wireframing tools such as Figma, Sketch, Adobe Experience Design, Adobe Illustrator etc.
An understanding of complex information architectures for digital applications
Nice To Have Additional Experience
Visual Design
UX Research
Data Visualization
Pay Ranges
Toronto, Canada: $94,000 - $138,000 CAD
Mastercard is a merit‑based, inclusive, equal chance employer that considers applicants without regard to gender, gender identity, sexual orientation, race, ethnicity, disabled or veteran status, or any other characteristic protected by law. We hire the most qualified candidate for the role. In the US or Canada, if you require accommodations or assistance to complete the online application process or during the recruitment process, please contact
[email protected] and identify the type of accommodation or assistance you are requesting. Do not include any medical or health information in this email. The Reasonable Accommodations team will respond to your email promptly.
Corporate Security Responsibility
Abide by Mastercard’s security policies and practices;
Ensure the confidentiality and integrity of the information being accessed;
Report any suspected information security violation or breach, and
Complete all periodic mandatory security trainings in accordance with Mastercard’s guidelines.
In line with Mastercard’s total compensation philosophy and assuming that the job will be performed in Canada, the successful candidate will be offered a competitive pay based on location, experience and other qualifications for the role and may be eligible to participate in a discretionary annual incentive program. This posting reflects one or more current openings on our team.
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📌 Senior Specialist, Product Experience Design (Ontario)
🏢 Mastercard
📍 Ontario