Lead the transformation of end-user support with Litcom as Service Desk Manager. Drive technology enablement and enhance service performance across the organization.

As the Service Desk Manager, you will be responsible for leading a team that delivers high-quality user support and technology solutions. The role combines technical knowledge and people leadership to improve service delivery, onboarding, and asset management. You will work closely with internal and external partners to implement best practices in service management.

Key Responsibilities:
• Guide the Service Desk team for effective service management
• Act as an escalation point for technology-related issues
• Manage mobile device lifecycle and provisioning processes




• Oversee asset management and inventory accuracy
• Define KPIs and improve service performance metrics

Requirements:
• Post-secondary education in IT or Business Technology
• Experience leading Service Desk or IT operations
• Knowledge of Microsoft 365, Intune, and SSE
• Solid ITSM experience, preferably with ServiceNow
• Demonstrated leadership in performance and team development

Deliver exceptional end-user experiences and technology enablement through effective management with Litcom.
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📌 Manager of Service Desk Services (Ontario)
🏢 Litcom Consulting
📍 Ontario