Title and Summary
Director, Account Management (Financial Institutions)

Overview
The Director, Account Management will lead the growth, optimization, and protection of a portfolio of large, strategic Financial Institution (FI) clients, with a clear mandate to drive revenue retention and expansion. This role requires a highly strategic and analytical leader who can translate customer insights into actionable account plans, build a strong prospect pipeline, and deliver measurable commercial impact. Success in this role depends on deep customer relationships, data‑driven insights, and strong cross‑functional collaboration to execute against a clear and scalable growth strategy.

Role

Own and grow strategic FI account relationships, acting as the primary point of contact

Identify and develop sales opportunities; actively build and manage a strong opportunity pipeline

Develop and execute account plans to drive direct and indirect revenue growth

Lead day-to-day customer engagement, including issue resolution, data insights, strategic messaging, and QBRs

Drive partnership expansion and deepen customer engagement

Lead negotiations with clients and internal stakeholders; develop term sheets and contracts

Build and maintain strong relationships with senior internal stakeholders to align on strategy and execution

Partner cross‑functionally with Sales, Product, Engineering, Customer Success, Legal, and Technology to deliver results

Ensure a customer‑first delivery model, driving best‑in‑class service, insights, and value

Prepare executive‑ready presentations for internal and external stakeholders

Own reporting cadence, ensuring timely and accurate delivery of required outputs

All About You

Extensive experience managing customer relationships, revenue, and sales, with a proven track record of delivering growth targets





Strong commercial acumen, with experience building business cases, ROI analyses, and managing pipeline and forecasting

Demonstrates experience negotiating deals and managing contracts

Deep account management expertise, including managing Tier 1 and Tier 2 customers

Robust experience leading Request For Proposals, building opportunity pipelines, and driving revenue expansion

Proven experience managing internal stakeholder management skills, with the ability to influence senior leaders

Proficient in Excel and PowerPoint, with the ability to translate data into insights and deliver strategic storytelling through executive‑ready materials

Prior experience in the payments industry preferred

Comfortable with public speaking and able to travel as required

Mastercard is a merit‑based, inclusive, equal opportunity employer that considers applicants without regard to gender, gender identity, sexual orientation, race, ethnicity, disabled or veteran status, or any other characteristic protected by law. We hire the most qualified candidate for the role. In the US or Canada, if you require accommodations or assistance to complete the online application process or during the recruitment process, please contact [email protected] and identify the type of accommodation or assistance you are requesting. Do not include any medical or health information in this email. The Reasonable Accommodations team will respond to your email promptly.

Corporate Security Responsibility

Abide by Mastercard’s security policies and practices;

Ensure the confidentiality and integrity of the information being accessed;

Report any suspected information security violation or breach, and

Complete all periodic mandatory security trainings in accordance with Mastercard’s guidelines.

Pay Ranges
Toronto, Canada: $138,000 - $221,000 CAD

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📌 Director, Account Management (Financial Institutions) (Ontario)
🏢 Mastercard
📍 Ontario