Customs Brokerage Specialist
Who We Are:
GEODIS specializes in unlocking business value in a complex world, ensuring seamless movement of goods worldwide. As a global third-party logistics provider (3PL), we power A Better Way to Deliver for the world's top brands and manufacturers. Fuel your career with GEODIS and discover endless growth opportunities.

Your role on the team:

Manage the customs brokerage process as defined by Customer specific and Location specific standard operating procedures

Validate correct classification and import duties and taxes paid, in compliance with contracted customer requirements and with all governmental and industry regulations

Document services to be provided as agreed with the customer in a contract or SLA – service level agreement, if service to be provided is different from basic work instructions, provide operations with customer specific SOP – standard operating procedure, ensure operations understands additional service requirements

Function as first point of contact for customers with Canada Customs, respond to customer requests, complete requests for additional information from Canada Customs, follow up with customers and Canada Customs until issues are resolved to the customer’s satisfaction

File compliant Customs and OGA entries and obtain release prior to arrival

Identify customer needs or problems, coordinate with other departments to develop and create written procedures, training, and auditing, oversee implementation of required changes to processes and procedures

Solve problems, fix issues, expedite shipments

Coordinate with other departments to respond to inquiries and resolve issues





Monitor reports, identify shipment exceptions, rectify potential service failures

Identify corrective action required, follow up through completion of corrective action

Proactively identify and rectify potential issues

Analyze reports and statistics

Comply with corporate, regional, branch, and department policies and procedures

Respond to issues as escalated, escalated issues to next management level

What you need:

Minimum of two years of experience

Fluent in Import Regulations, Customs Brokerage process, and other import compliance issues

Familiar with Import Regulations, Import License requirements, and other import compliance issues

Familiarity with Microsoft Outlook, Word, and Excel

Familiarity with the internet

Fluent in English, written and spoken

Able to plan and organize a complex process from start to finish

Able to organize and prioritize tasks

Able to work effectively in a time constrained environment and meet strictly enforced daily deadlines

Willing to communicate with customers and colleagues and provide excellent customer service

What you gain from joining our team:
Find your future at GEODIS . This is not your old-time warehouse job. Work in modern facilities with cutting-edge technology,



helping us move products for some of the world’s most influential brands.

Look what you’ll get by joining the GEODIS team!

Get Good Money – Fair pay and some jobs come with bonus opportunities.

Stay Safe – We pride ourselves on a secure, clean, and healthy work environment for everyone.

Get A Voice – We are always asking our teammates to tell us how to make their experience working at GEODIS even better.

Get Promoted – When you are ready to take the next step in your career, we will be there to support you. We promote about 10% of our warehouse workers each year.

Have FUN – Work with fun, supportive people just like you!

Find Your Place – We value diversity and seek to provide an inclusive culture. Join an Employee Resource Group, participate in an international lunch, or celebrate your heritage to find your place of belonging.

Find Your Future – Whether you are interested in the opportunity to work seasonally or looking to launch your career, GEODIS is the place!

*Eligibility varies based on location, job, employee type, or length of service.

The following statements are intended to describe the general nature and level of work being performed. They are not intended to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified. In accordance with the Accessibility for Ontarians with Disabilities Act (AODA), we are committed to providing accommodations for people with disabilities to support their participation in all aspects of the recruitment and selection process.

#J-18808-Ljbffr

📌 Specialist - Customs Brokerage (Quebec City)
🏢 Mhrweb
📍 Quebec City