Company Description
Citizen is a global PR agency built to unleash the potential of ambitious brands. Integrated teams across PR, creative & strategy, insights & intelligence, digital, and experiential marketing give the curiosity, confidence, and courage to stay ahead of trends, make bold moves, and maximize measurable success. With 10 offices across North America and Europe, Citizen’s client roster includes P&G;, Nestlé, Labatt, and SickKids. The agency's disruptive campaigns have been awarded across the world from such shows as The Clios, Webbys, The One Show, LIAs, PRWeek Global and Cannes. Citizen has been named PR Agency of the Year by Strategy Magazine three years running, winning gold in 2023, the same year it was named PRovoke Media's Consumer PR Agency of the Year, Best Mid-Size Agency to Work For, PRWeek’s Best Places to Work, and Inc. Magazine's "Best in Business". In 2024, Citizen was named Campaign’s Global PR Agency of the Year (Bronze).

Transparency matters to us. For this role, you can expect a salary between $65,000-80,000 annually, depending on experience. This is for a new vacancy.

About the Role

Be a key member of client account teams, working as a link between the junior and senior teams members

Manage program tactics within a campaign with oversight from senior team members

Create timelines, identifying all deliverables from campaign start to finish with minimal oversight

Able to work in a rapid-paced environment and manage multiple accounts and clients at a time

Write creative and compelling materials that require little to no revisions

Keep your finger on the pulse of industry trends to inform media relations and social media strategies

Recommend creative and engaging tactics for client campaigns based on market developments and industry knowledge

Support plan development by writing tactical recommendations in a compelling manner with little revisions required

Present tactical recommendations to clients with little support from senior team





Directly execute client-facing correspondence with little or no supervision

Establish direct, professional relationships with client contacts

Support client crisis events with timely monitoring, research and other needs as directed

Support new business pitch development through generation of research and developing PR tactics with oversight from senior team members

Help to build out ideas for identified client growth opportunities

Review and maintain understanding of client budgets as well as manage execution budgets

Build positive professional relationships with junior staff and provide constructive and comprehensive feedback when reviewing work from junior level

Qualifications

3-5 years communications experience in an agency or corporation. Agency experience working with larger, complex organizations preferred.

Confident presentation skills

Deep understanding and application of best practices in earned and social media

Solid understanding of the different social media platforms and how to use them

Strategic thinker – Creative and analytical in gathering information about clients’ industries and business. Can effectively apply what’s 'known' toward measurable and effective communications strategies that generate desired results, and grow client relationships

Strong writer – Capable of delivering effective and creative written products for clients, including media materials, speaking notes and executive blog posts

Advisor - Demonstrates an excellent understanding of the clients’ businesses, runs effective client meetings and shows a high level of integrity in providing advice and counsel to support teams

True teammate – Understands the importance of advanced planning,



well designed processes and measurement tools to help optimize the long term success of group and team activities

Media relations - Solid understanding of storytelling. Proven media relationships and results

Skilled and ethical - While upholding our values of quality, integrity, respect and an entrepreneurial spirit

Knowledge of Brandwatch, Meltwater, CreatorIQ, Asana is an asset

What’s in it for you
We Value The ‘whole You’

An cutting-edge and entrepreneurial work environment that promotes ingenuity and individuality - with the best of colleagues, and the best of clients

Hybrid work models and flexible hours

Generous Vacation starting at 3 weeks + 1 extra week over the holidays

Agency summer days (exact policy differs per campus and agency)

Up-to-date, open co-working spaces with coffee & snack bars, located in a great city neighborhood, close to shops and restaurants and easy access to public transport

Dogs allowed, dedicated Play Room to support families and Private wellness room (in select offices)

Team social events - holiday parties, seasonal gatherings, weekly happy hours, inspiring speakers and more!

Expiry Date Notice: This job description expires on August 7th 2026

We’re humbled by the number of talented people who apply to work with us every day. And, we thank each and every one of you. Truly. We’ll reach out directly to those we’d like to meet for an interview. Creating meaningful work means embracing different perspectives. We are an equal opportunity employer and do not discriminate based on age, colour, ability, national origin, race, religion, sex, or sexual orientation. Not only are these provisions protected by provincial and federal law, embracing difference is what makes Citizen Relations what it is—and we wouldn’t have it any other way. We pride ourselves on our inclusive and accessible workplace. If you need any accommodations during the interview process to make it work for you, let us know.

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📌 Account Manager (Public Relations) (Ontario)
🏢 Citizen Relations
📍 Ontario