Shape IT services at Amica Support Office as an IT Service Management Analyst. This full-time contract role focuses on ServiceNow platform administration and improving customer satisfaction.

Located in downtown Toronto, Amica is seeking an experienced IT Service Management Lead/Analyst. Your expertise in ServiceNow will be crucial for managing upgrades, application support, and governance over IT operations. This position demands attention to detail and a commitment to continuous service improvement.

Key Responsibilities:
• Administer and develop the ServiceNow platform
• Manage all ServiceNow requests and incidents
• Perform enhancements for better user experience
• Lead governance for IT Service Management processes
• Conduct analysis for continuous service improvement

Requirements:
• Bachelor's degree in information systems or related field
• Minimum 3 years ServiceNow administration experience
• ITIL foundations V3 certification required
• Robust communication and problem-solving skills
• Experience with IT service management disciplines

Develop your ITSM career at Amica, where your expertise can drive significant improvements.
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📌 IT Service Management Analyst at Amica (Ontario)
🏢 Amica Senior Lifestyles
📍 Ontario