About The Role
We're looking for a Customer Success Manager to join our growing team and ensure our enterprise clients achieve maximum value from our compliance automation platform. You'll be the primary advocate for customer success, driving adoption, satisfaction, and growth across our client portfolio.

We're looking for a Customer Success Manager to join our growing team and ensure our enterprise clients achieve maximum value from our compliance automation platform. You'll be the primary advocate for customer success, driving adoption, satisfaction, and growth across our client portfolio.

As part of our customer success team, you'll work closely with legal professionals, compliance officers, and IT teams to ensure our solutions seamlessly integrate into their workflows and deliver measurable business outcomes.

Key Responsibilities

Manage relationships with enterprise clients throughout their lifecycle

Drive customer onboarding, adoption, and expansion of our compliance platform

Serve as the primary point of contact for customer success initiatives

Identify opportunities for account growth and upselling

Collaborate with sales, product, and engineering teams to address customer needs

Monitor customer health metrics and proactively address potential issues





Conduct regular business reviews and success planning sessions

Gather customer feedback and advocate for product improvements

Required Qualifications

2+ years of customer success, account management, or client relations experience

Experience working with enterprise B2B clients

Strong communication and presentation skills

Ability to understand and explain complex technical solutions

Experience with CRM systems and customer success platforms

Data-driven approach to measuring and improving customer outcomes

Bachelor's degree in business, communications, or related field

Proven track record of meeting or exceeding retention targets

Preferred Qualifications

Experience in legal technology, compliance, or regulatory software

Previous experience in SaaS or subscription-based business models

Knowledge of legal processes and corporate compliance requirements

Experience with customer success metrics and KPI tracking

Familiarity with project management methodologies

Previous startup or high-growth company experience

Qualified certifications in customer success or account management

Bilingual capabilities (English/French) for Canadian market

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📌 Customer Success Manager (Ontario)
🏢 Good Standing AI
📍 Ontario