In the role reporting to the DtC B2B Ecommerce Senior Manager, the B2B Ecommerce & Marketplace Sales Senior Specialist will respond to Consumer Sales inquiries by email/call/chat / video calling to establish a relationship and understand their business requirements.

Essential Duties and Responsibilities:

- Grow B2B e-commerce and Marketplace operations across all partners/ accounts
- Identify and establish strong relations with clients/ Partners.
- Provide an exceptional first impression of Samsung, show casing how we can help facilitate clients with large order requests.
- Complete detailed research on incoming companies and prospects to give your outreach the best chance for success, as well as activity logging in Samsung systems.
- Maintain a robust understanding of Samsung products in both consumer and business-related categories.
- Maintain professionalism by answering questions and building a strong relationship with Aggregators, Partners other Samsung departments and business partners in a timely manner.
- Ensuring seamless customer experience from prospect to payment, through many different payment types.
- Coordination with Channel partners for various activities, processing their payments etc
- Establish potential clients and initiate first contact, building the Samsung brand & representation
- Co-ordinate with internal stakeholders to gather required information on aspects like stock status, promotions and pricing details etc and actively communicate to the accounts to ensure smooth operations




- Other duties as required to meet business needs

Requirements

Education:

- Bachelor Degree/Diploma in Business or marketing

Knowledge:

- Demonstrate the Samsung Brand in every interaction with customers and genuinely care about their individual needs.
- Strong written and verbal communication skills in order to provide a positive customer experience.
- Highly accountable and results-oriented, possessing a “can-do” attitude and motivation to meet sale goals and objectives.
- Manage multiple tasks & answer customer questions and/or provide resolutions through demonstrated problem solving and decision-making skills.
- Familiar with Samsung products and features with the ability to make recommendations based on customer needs and wants.
- Highly collaborative and capable of working in a team environment and independently.

Experience:

- Minimum 3 plus years of B2B sales experience.
- Tech-savvy and able to navigate consumer websites, business portals, Microsoft Office, and e-mail, displaying strong attention to detail. Working knowledge of sales force is an asset.
- Bilingual in French/English not mandatory, but is a strong asset.
- Strong MS office skills

The salary range for this role is expected to be between $65,000 to $80,000 and reflects base salary only. Actual pay will be determined based on a number of factors and may vary depending on job-related knowledge, competencies, qualifications, relevant skills and experience. This posting is for a current job vacancy.

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📌 Senior Specialist,B Ecommerce & Marketplace (18 month contract) (Mississauga)
🏢 Samsung Electronics
📍 Mississauga