Director of Agency OperationsThe OpportunityWe are a growing, multi-state insurance organization managing approximately $25 million in premium across Michigan and California. We're looking for an experienced operational leader to work directly alongside the Agency Owner and help lead the next stage of our growth.The Director of Agency Operations will serve as the operational anchor of the organization, overseeing leaders and teams across Sales, Service, Systems, and Recruiting.This is not an office management role. We're looking for someone who can lead leaders, create accountability, analyze performance, enforce standards, improve execution, and stay steady when the business is under pressure.What You'll DoOversee day-to-day operations across multiple departments and locationsLead and develop managers and team leadersEstablish performance expectations and hold teams accountableLead weekly KPI and performance reviewsCoach managers through performance and employee issuesMonitor sales, service, retention, and overall operational performanceStrengthen communication and handoffs between departmentsEnsure established processes and workflows are consistently followedIdentify bottlenecks and opportunities for operational improvementHelp oversee recruiting, training, compliance, and technology adoptionServe as a key operational point of contact when challenges arisePartner directly with the Agency Owner to turn business goals into executionYou'll have meaningful authority to coach and discipline employees, improve processes, and make personnel recommendations. The Agency Owner will retain final approval over major hiring, termination, promotion,



and organizational decisions.What We're Looking ForRequired:Proven management and leadership experienceExperience leading 15–30+ employees across multiple teams, departments, or locationsExperience managing managers or team leadersSales management and coaching experienceStrong understanding of KPIs and performance managementExperience establishing and enforcing processes and standardsStrong analytical and problem-solving skillsAbility to navigate difficult conversations and hold people accountableAbility to remain calm and make sound decisions under pressureWillingness to travel between agency locationsInsurance or Property & Casualty experience is strongly preferred but not required. Multi-location leadership experience is also a plus.Who You'll BeOur strongest leaders are hungry, humble, and smart.You're driven, goal-oriented, and highly accountable without leading with ego. You're analytical, process-driven, decisive, and comfortable having hard conversations.Most importantly, you know how to be firm without being a bulldozer and team-oriented without being a pushover.What Success Looks LikeSuccess in this role means stronger managers, greater accountability, better communication between departments, more consistent execution, improved sales and retention performance, and fewer operational bottlenecks.Ultimately, you'll help build an organization that can continue growing without every decision, problem, and accountability conversation running through the Agency Owner.Compensation & TravelBase Salary: $100,000–$125,000 annually.This position requires regular travel between our Michigan offices in Grand Ledge, Holland, and Wyoming, with periodic travel to our California offices in Long Beach and Culver City. #J-18808-Ljbffr

📌 Director Of Agency Operations - Farmers Insurance (Grahamdale)
🏢 Farmers District 40
📍 Grahamdale