Lead the Client Experience (CX) transformation at TD in Toronto, Ontario. As Vice President, you will drive CX standards, influence delivery, and champion a client-centric culture across the bank.

This executive role focuses on defining client standards and improving client encounters within TD's framework. Your keen analytical skills and leadership will foster successful relationships with various departments while embedding crucial metrics across the organization. Strong governance and oversight form the core responsibilities of this vital leadership position.

Key Responsibilities:
• Define enterprise-wide client experience standards and guidelines
• Collaborate with segments to develop a data-driven CX roadmap




• Establish quality execution norms across all client touchpoints
• Lead governance forums and monitor escalation processes
• Implement irritant reduction strategies to enhance client interactions

Requirements:
• Undergraduate degree in a relevant discipline
• MBA is an asset for advanced strategic initiatives
• Proven experience in CX leadership roles
• Robust analytical and problem-solving skills
• Excellent stakeholder engagement abilities

Elevate client relationships and enhance satisfaction by leading TD's Client Experience initiatives.
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📌 Vice President of Client Experience at TD (Ontario)
🏢 TD
📍 Ontario