FLOFORM Countertops is a Canadian company with its head office in Winnipeg, MB and has 17 Showrooms and 8 fabricating facilities located in Western Canada and the Pacific Northwest. FLOFORM manufactures, sells and installs over 20,000 premium surface countertops a year. Established in 1961, FLOFORM is proud to be one of Canada’s Best Managed Companies.

Position Summary
Required immediately, our Regina Branch is seeking a Full Time Lead Generator / In Home Design Consultant. The Lead Generator is responsible for staffing our traveling display and collecting data from potential clients while giving information on our products and services on countertop installations. The display will be at a store location which involves traveling to that location. The In-Home design Consultant provides the customer a positive experience by educating them and providing first class service while in the client’s home by adhering to a 10 step structured sales in Home Process. They will also respond to customer inquiries and provides assistance with product selection during in home consultations as well as in showroom when required.

Qualifications

High School Diploma with an eye for design or fashion

1-2 Years Sales or direct Kitchen & Bath sales

Basic computer skills with experience using Microsoft Office products and ability to learn other software programs

Ability to solve problems as they arise

Ability to handle challenging situations with diplomacy and respect

Effective verbal communication skills

Intermediate mathematical skills, with a solid understanding of fractions and measurements





Effective selling/follow up skills

Strong organizational skills with attention to detail and ability to manage time and goals independently

Able to lift 50lbs occasionally

Must be able to stand for extended periods of time

Possess a valid Driver’s License and a clear criminal record check

Have reliable transportation

Available Evening and Weekend hours

Duties and Responsibilities
Lead Generator

Initiates customer contact, qualifies the lead for In Home Sales Consultants

Maintains in-store kiosks/display and runs on-site information sessions at each location

May be required to assist with set up and tear down of display and have reliable transportation

Engage customers by hosting a booth in big box store kiosks

Present customers with brochures and show samples

Other duties as assigned

In Home Design Consultant

Adheres to the FLOFORM In Home Process for sales as per training

Be available and completes a minimum of 10 in home sales consultations per week, of which 5 must be during prime-time hours (evenings and weekends)

Maintains a weekly Closing ratio of >40%

Presents and maintains inspection videos, as per training, on all Demo’s performed





Acquires 24 references during the “training period” and maintains a 1 (one) reference minimum per week, thereafter.

Regularly attends required training meetings as per branch expectations

Processes orders and accepts payment from customers made over the telephone or in person

Inputs orders/quotes for production

Responds to customer inquiries and complaints, and coordinating activities with other departments as necessary; escalates complaints to supervisor as required.

Takes measurements for customer requirements to ensure appropriate size

Assists customer in the selection of product

Maintains customer service records

Establishes proactive communication with customers to ensure understanding of product ordered

Handles quality and service issues to develop/maintain customer loyalty

Ensures orders are priced accurately and invoices are issued promptly

Resolves pricing/invoicing/credit/payment/shipping discrepancies for customer with the appropriate department(s)

Actively seeks opportunities to network and build relationships to promote business relationships

Other duties as assigned

FLOFORM is proud to offer the successful candidate

Competitive Wage + Commission

RRSP Matching

Paid sick time

FLOFORM Countertops offers a positive and fun working setting that rewards those who share in our mission: “To consistently provide our customers the best countertop purchasing experience available.”

We are an Equal Opportunity Employer.

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📌 Lead Generator / In Home Sales (Saskatchewan)
🏢 FLOFORM Countertops
📍 Saskatchewan