As Head of SRE and Production Operations, you will lead the vision, design, development, implementation, and support of Site Reliability Engineering (SRE) solutions for all applications supported by Commercial & Payments Technology (CPT) within Technology & Operations (T&A;). This strategic role is instrumental in establishing world-class operational excellence, enabling automated end-to-end observability, and driving continuous reliability improvements across critical enterprise applications. You will work collaboratively with teams across multiple lines of business and organizational partners to establish SRE as a key enabler of business success.

As a strategic leader with deep technical expertise, you will drive execution excellence while building and developing high-performing teams capable of managing complex reliability and production support challenges at enterprise scale.

Technical Leadership

Set the vision for SRE product offerings including monitoring, alerting, machine learning anomaly detection, self‑healing capabilities, and reliability testing Drive best-in-class technical solutions by tracking industry-leading practices and applying them to the RBC environment Enable automated end-to-end observability across all critical applications within Commercial & Payments Technology (CPT) Leverage unit, department, and enterprise-wide teams to develop better solutions and achieve a cross-enterprise mindset Production Support Perform production support role, including off‑hours support responsibilities Assist in incident management and problem management for applications in scope Leverage AI and other key technologies to drive efficiencies and meet Commercial & Payments Technology (CPT),



Technology & Operations (T&A;) and respective business goals and KPIs Drive the overall SRE strategy within Innovation, Intelligent Operations, and partner groups, owning roadmap development Enable teams to meet objectives by implementing changes to processes, tools, and methods that result in increased agility and effective cost management Develop governance of the unit in collaboration with executive leadership to provide structure and definition for effectively managing the Innovation SRE Organization Drive industry best standards and practices for the most effective and efficient SRE and production support services Provide expertise, direction, coaching, and development to build team capability and succession planning Promote a mindset for sustained success, growth, diversity, and an overall engineering mindset Provide focus and clarity in establishing individual goals, driving performance enablement, supporting career development, and rewarding strong performance Manage key vendor relationships, contractors, and respective performance management to enable successful execution of SRE and production support services Minimum 8–12 years of experience leading SRE, production operations, or infrastructure engineering teams at scale Deep technical expertise in observability, monitoring,



and incident management platforms Proven track record managing vendor relationships and complex third-party technology partnerships Experience leading cross-functional teams and working across multiple business units Strong communication and relationship management abilities Demonstrated success implementing industry best practices and driving technical transformation We thrive on the challenge to be our best, progressive thinking to keep growing, and working together to deliver trusted advice to help our clients thrive and communities prosper. We care about each other, reaching our potential, making a difference to our communities, and achieving success that is mutual. A comprehensive Total Rewards Program including bonuses and adaptable advantages, competitive compensation, commissions, and stock where applicable Leaders who support your development through coaching and managing opportunities A world-class training program in financial services Job Skills Application Development, Application Maintenance, Applications Architecture, Commercial Acumen, Enterprise Application Delivery, Information Technology Management, Information Technology Trends, Programming Languages, System Applications Full time Maintaining a workplace where our employees feel supported to perform at their best, effectively collaborate, drive innovation, and grow professionally helps to bring our Purpose to life and create value for our clients and communities.

RBC strives to deliver this through policies and programs intended to foster a workplace based on respect, belonging and opportunity for all. #

📌 Senior Director, Head, Sre And Production Operations (Toronto)
🏢 Socket.dev
📍 Toronto