Driven by a vision to eliminate poverty in our community, Bissell Centre’s data-driven approach is rooted in a deep belief in the dignity, strength, and potential of every individual. Through compassion, optimism, and strong relationships, our prevention and stabilization strategy and programs empower people by supporting our community to secure housing and build sustainable livelihoods. Our community comes from all walks of life, and so does our team—united by a shared commitment to create real, lasting change. By joining Bissell Centre, you will become part of a fast-paced and dedicated team that works together to realize our vision.

Currently, Bissell Centre is looking for a Team Lead, Housing Engagement to join our dedicated Housing Services team as we journey with the Community towards an elimination of poverty. If you’re ready to bring your heart to a fast-paced, collaborative workplace, join us in making an impact in our community.

How You’ll Make an Impact?

The Housing Engagement Team Lead provides day-to-day leadership, supervision, and operational oversight to a team of Housing Support Workers focused on supporting individuals experiencing homelessness to secure safe, appropriate, and sustainable housing. The Team Lead is responsible for ensuring the team delivers responsive, person-centred, and housing-focused services while meeting established program targets, funder requirements, and organizational expectations.

The Team Lead supports a strong culture of accountability, urgency, collaboration, and continuous improvement, ensuring participants receive timely assistance with housing navigation, landlord engagement, applications, documentation, financial supports, and connections to appropriate community resources. The position works closely with program leadership to identify trends,



address service gaps, strengthen housing pathways, and ensure the Housing Engagement Team consistently achieves measurable outcomes for individuals experiencing homelessness.

This position is based primarily on-site at the agency location, with regular community travel required to support staff, participants, and community partnerships.

- Provide day-to-day supervision, leadership, coaching, and support to 6-8 Housing Support Workers.
- Conduct regular supervision meetings and provide ongoing feedback regarding performance, professional development, and achievement of program expectations.
- Support staff in managing caseloads, prioritizing participants, and maintaining a strong focus on timely housing outcomes.
- Monitor individual and team performance with established housing targets and service delivery expectations.
- Support staff onboarding, orientation, training, and ongoing development of new and existing team members.
- Facilitate regular team meetings, case consultations, and opportunities for shared problem-solving.

What You’ll Bring?

- Post-Secondary Degree in a related field.
- Minimum 3 years of extensive employment experience including program development, case management, case supervision, evaluation, and supervisory skills.
- Alberta Class 5 License, satisfactory driver’s abstract, and a vehicle
- Previous supervisory experience would be an asset.




- Previous Housing First experience would be an asset.
- Experience working with high-risk populations and an understanding of Indigenous cultures, history, and current issues.

Why Choose Bissell Centre?

At Bissell Centre, we believe meaningful work starts with a supportive and inclusive culture. We value individuality, are guided by strong values, and are committed to supporting staff growth and wellbeing. We offer a competitive Total Rewards package that reflects our commitment, including:

- Paid Vacation of 3 weeks upon hire and 4 weeks after one-year continuous service with Bissell Centre.
- Health Maintenance Days (in addition to vacation)
- Extended health, dental, and vision coverage for you and your family
- Health Spending Account
- Life insurance and ADD for you and your dependents
- Benefits coverage during maternity/parental leave
- Employee and Family Assistance Program (supporting mental and physical wellbeing)
- Staff events, committees and celebrations
- Exclusive employee discounts, including TELUS and Bell mobility plans, recreation centre memberships, Costco membership, CIBC banking perks, Perkopolis, Fresh Prep, and more
- Paid time off for optional general holidays

Bissell Centre is an equal opportunity employer who is committed to diversity within our community and welcomes applications from all qualified individuals regardless of race, national or ethnic origin, colour, religion, age, sex, sexual orientation, gender identity or expression, marital status, family status, genetic characteristics, or disability. Bissell Centre is committed to the principle of equal employment opportunity for all employees, in accordance with provincially and federally legislated protected grounds.

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📌 Team Lead, Housing Engagement (Edmonton)
🏢 Bissell Centre's Thrift Shop
📍 Edmonton