Job Category Customer Success Job Details About Salesforce Salesforce is the #1 AI CRM, where humans with agents drive customer success together. Here, ambition meets action. Tech meets trust. And innovation isn’t a buzzword — it’s a way of life. The world of work as we know it is changing and we're looking for Trailblazers who are passionate about bettering business and the world through AI, driving innovation, and keeping Salesforce's core values at the heart of it all. Ready to level-up your career at the company leading workforce transformation in the agentic era? You’re in the right place! Agentforce is the future of AI, and you are the future of Salesforce. Job Description Salesforce Professional Services focuses on delivering strategic engagements that define transformational opportunities and articulate clear plans for execution of change programs. We rely on our team’s expertise and specialisms to engage with executive-level customers to agree on specific business goals and actions to ignite the full value of Salesforce.



Our approach considers people, process, and technology — and a successful engagement includes recommendations to the business for change to support deeper, more relevant use of the Salesforce platform. Salesforce Qualified Services is seeking innovative Engagement Delivery Leaders who share our vision of bringing the power of cloud computing to enterprises. Engagement Delivery Leads are driving successful customer outcomes with our implementations and lead and run complex, enterprise and strategic programs. This involves guiding our highly skilled and collaborative programs teams, both non-technical and technical consultants, and managing relationships, deliverables, and outcomes. Our Engagement Delivery Leads are also domain experts who actively participate in the program, managing customer relationships, delivery methodology, scoping, contracts review, knowledge

📌 Engagement Delivery Leader - Canadian Public Sector (Ottawa)
🏢 Socket.dev
📍 Ottawa