At Pursuit, we offer more than just a place to visit, we create opportunities for our guests to truly connect with iconic destinations. Our experiences include world-class attractions and distinctive lodges, all designed to highlight the unique beauty of each location. Beyond that, we offer thoughtfully crafted restaurants, retail, and transportation services that help our guests immerse themselves fully in the experience. What ties it all together are the friendly faces you'll find along the way, the thoughtful amenities, and the delightful details that make every visit feel personal and unforgettable.

ROLE & RESPONSIBILITIES

- A smooth and correct administrative operation
- A correct and up-dated data base within the system
- Welcoming of all guests
- Monitors check-ins, as well as groups, and gives total attention and dedication to guests
- Taking care of guests and concierge service
- Offers a wide amount of information
- Supervises the organization and sales of guests' activities and the correct handling and charging
- Effectively handles guest complaints, taking corrective action to prevent recurrence and to convert the guest into a repeat customer
- Co-ordinates proper actions with other departments, informs FO Manager of serious matters




- Co-ordination and communication with the Housekeeping, Maintenance, and F&B; departments
- Ensures all staff are thoroughly familiar with the Hotel's emergency procedures and in a state of preparedness for any emergency which may occur
- Execution of regular technical/skills training
- Setting up and maintaining ongoing training programs in the Front Office department
- Familiar with all related company documentation and especially with the relevant Operational Standards Manual for field of responsibility

REQUIRED SKILLS & QUALIFICATIONS

- 2-5 years experience in a major hotel, and one year experience in a supervisory role
- Able to speak, read, write and understand the primary language(s) used in the workplace
- Valuable communication skills, both verbal and written
- Most tasks are performed in a team environment with the employee acting as a team leader
- Able to work with minimal direct supervision
- Basic computational ability
- Basic computer skills
- Knowledge of hotel computer accounting programs, such as Room Master
- The starting wage for this role is $22.00/hour.

About Us:

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📌 Front Desk Supervisor, Mount Royal Hotel (Banff)
🏢 FlyOver Iceland
📍 Banff