Job

Title: Front of House Assistant Supervisor Location: Whitewater

Mountain

Resort Department: Indoor Operations Reportsto: Front of House Supervisor/Indoor Operations Manager Employment Status/Type: Seasonal,Full-time Compensation:$ - $ (alongside further perks & benefits) ____________________________________________________________________________ JOB SYNOPSIS: Under the guidance and supervision of the Front of House Supervisor& Indoor Operations Manager, you willassistthe Food and Beverage team in providing an exceptional culinary resort experience for our guests.

The Front

OfHouse Assistant Supervisors primary role is supporting the Front of House Supervisor and Food & Beverage team, being a champion in sustainability initiatives, and ensuring smooth food service.

Key areas of responsibility include assisting in department recruiting,schedulingfront of house staff, coaching and mentoring staff, overseeing food service, and managing inventory of all relevant products and supplies.

You will act as a teamleadin the absence of the Front of House Supervisor andassistthe team in ensuringhigh qualitycustomer service. SUMMARY OF RESPONSIBILITIES: Champion a sustainable approach in daily operations.

Embrace, promote and follow Whitewaters missionstatementand values.

Participate in hiring and training staff for the Front

OfHouse team.

Assistin ordering andmaintaininginventory for all front of house products and supplies.

Resolve customer complaints as well as any internal conflicts between staff on FOH supervisors days off.

Assistin foodservice, including acting as an expeditor, when necessary,



to ensure thetimelymovement of completed food orders from the kitchen to the customer.

Ensure opening and closing duties are well done each day in ahigh-qualitymanner.

Ensure communication between the Front of House & Back of House is positive and professional.

Support the Bar team in ensuring atop-levelservice is experienced by all guests in the lodge.

Ensure health and safety regulations are practiced by all staff members.

Ensure all areas of the lodge are tidy & well organized, including performing daily washroom checks.

Provide a positive,memorableand outstanding guest experience.

Perform other related duties,tasks,and responsibilities asrequiredfrom time to time.

Promote Whitewaters safety culture by supporting the Front of House Supervisor in reviewing and amending where necessary but not limited to: Department

Manuals, CDPP, Employee Handbook.

Work with the Front of House Supervisor toachieve department

Key Performance Indicators (KPIs) toassistin achieving organizational goals. REQUIRED QUALIFICATIONS / EDUCATION: Tourism or Business Certificationanasset.

Food & Beverage

Serving it

Right.

Foodsafe

Level 1.

Point of Service Experiencean asset.

Current Criminal Records Check SKILLS & ABILITIES: Previousleadership experience, preferably infood& beverage sector.

Excellent team player.

Robust organization and administrative skills.

Familiarity with the food & beverage industry.

Excellent customer serviceand communicationskills.

Must be of legal age as you may be supporting Coal Oil Johnnys pub.

Computer and cash handling experience.

Must be willing to travel to themountainas well as work weekends and holidays asrequired.

📌 Front of House Assistant Supervisor (Nelson)
🏢 WhiteWater Ski Resort
📍 Nelson